At a Glance
- Tasks: Be the first point of contact for mental health support, managing calls and providing compassionate care.
- Company: Join an award-winning Mental Health Service making a real difference in crisis care.
- Benefits: Competitive salary, NHS pension, generous leave, and annual bonuses.
- Other info: Join a team that values social justice and environmental sustainability.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Good education, customer service experience, and strong communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
Join our Award-winning Mental Health Service as a Call Handler and make a real difference! Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.
Job Responsibilities:
- Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
- Accurate Documentation: Enter case details into our clinical system with precision.
- Safety and Patient Care: Follow our safety calling process meticulously.
- Timely Communication: Provide prompt, professional, and informed responses.
- Referral Management: Accurately enter referrals onto the patient database.
Additional Duties:
- Administrative Assistance: Assist with administrative tasks as required.
- Operational Support: Support the Shift Manager as needed.
What We Offer:
- Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
- NHS Pension: Employer contributions at 23.7%.
- Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
- Annual Bonuses: Up to 3 bonuses per year.
- Training and Development: Paid training time and ongoing development opportunities.
- Cycle to Work Scheme: Promotes a healthier commute.
Who We're Looking For:
We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.
Person Specification:
Qualifications and Experience:
- Good general education, including GCSE equivalent qualifications in English and Maths.
- Experience in a professional environment with high customer service standards.
Skills and Attributes:
- Ability to listen and respond appropriately to patients and staff with differing needs.
- Maintaining confidentiality at all times.
- Accurate record-keeping with attention to detail.
Personal Qualities/Behavioural Attributes:
- Ability to work within a team and take instructions as required.
- Professionalism in handling sensitive and emotive situations.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experience, starting salary £13.45 per hour.
Fixed Term Mental Health Call Handler in Bristol employer: BrisDoc Healthcare Services
Join our award-winning Mental Health Service as a Fixed Term Mental Health Call Handler, where you will be part of a compassionate team dedicated to transforming mental health crisis care in the community. We offer competitive salaries, generous leave, and extensive training opportunities, all within a supportive work culture that values social justice and environmental sustainability. With a focus on employee growth and a commitment to making a real difference, this role provides a meaningful opportunity to contribute to the well-being of those in crisis.
Contact Details:
BrisDoc Healthcare Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Term Mental Health Call Handler in Bristol
✨Get Involved in Local Mental Health Initiatives
We all know that networking in the therapy and counselling field can lead to great opportunities. Look out for local mental health awareness events, workshops, or support groups. These are perfect spots to meet potential employers and other professionals who might help open doors for you.
✨Leverage Online Therapy Platforms
Many temporary counselling roles pop up on platforms like BetterHelp or Talkspace. Make sure your profile is top-notch so when clients or employers are browsing, you'll stand out. Plus, showing engagement in this space can really elevate your visibility!
✨Tap into University Career Services
If you're currently studying or recently graduated, don’t ignore your university's career services. They often have great connections to temporary roles in therapy that aren't advertised widely. Plus, they can help you prepare for those all-important interviews!
✨Check Out Local Agencies and Consultancies
Temporary roles in therapy often get filled through agencies that specialise in healthcare staffing. Make a list of local counselling agencies and reach out – a simple email expressing your interest can go a long way. Remember, most agencies appreciate candidates who proactively seek out opportunities!
We think you need these skills to ace Fixed Term Mental Health Call Handler in Bristol
Some tips for your application 🫡
Highlight Your Practical Experience:When applying for a temporary role in therapy or counselling, we need to see your practical experience front and centre. Include details of any placement experiences, internships, or voluntary work in your CV. Make sure to mention specific techniques or therapies you’re familiar with—this shows your readiness to jump in and make an impact!
Showcase Your Approach:In your cover letter, take a moment to explain your therapeutic approach and what methodologies you’re passionate about. This is your chance to connect your personal style with the values of BrisDoc Healthcare Services. Temporary roles often require a quick adjustment; helping them understand your philosophy will assure them you're a good fit!
Be Flexible and Open-Ended:Since this is a temporary position, emphasise your flexibility in your application. Highlight that you're eager to take on varying responsibilities or adapt your style to different clients’ needs. It's a huge plus for potential employers who want someone who can slide effortlessly into their team.
Certifications Matter!:Don’t forget to include any relevant certifications or trainings in your application documents. Specific qualifications like a Diploma in Counselling or any accredited workshops/additional training can set you apart. Ensure these are listed clearly in your CV, as they illustrate your commitment to your professional development and the field itself.
How to prepare for a job interview at BrisDoc Healthcare Services
✨Show Your Empathy Skills
In the therapy and counselling field, showcasing your empathy and interpersonal skills is crucial. Prepare to share specific examples from your past experiences where you've demonstrated this, whether in volunteer work, internships, or even personal scenarios.
✨Be Ready for Scenario-Based Questions
Expect some real-world scenario questions where you might need to outline how you'd handle specific client situations. Practise articulating your thought process and the interventions you would consider using, reflecting your understanding of various therapeutic approaches.
✨Highlight Flexibility and Adaptability
Since you're aiming for a temporary role, be prepared to discuss your adaptability. Temporary positions often require quickly building rapport and adjusting to different client needs, so think of examples where you've successfully navigated changes or challenges in a work environment.
✨Prepare Your Personal Philosophy
Having a clear understanding of your therapeutic philosophy can set you apart. Be ready to share how your values and approach align with those of BrisDoc Healthcare Services and why you're passionate about making a difference in clients' lives, even in a temporary position.
