At Charlotte Keel Medical Practice, no two days are the same. You’ll be right at the heart of a diverse and fast‑moving inner-city healthcare service, supporting over 19,000 patients from all walks of life. Whether you’re helping someone access urgent care or providing calm support in emotionally charged moments, your actions will shape someone’s day, for the better.
Lead and inspire a busy administrative team, ensuring the smooth and efficient delivery of key services including medical records, document management, and patient support. You’ll oversee performance, drive improvements, and ensure compliance with NHS standards, ideal for a proactive leader who thrives in a fast‑paced healthcare environment.
Important Eligibility Information
Please note that BrisDoc is not able to offer visa sponsorship for this role.
Who We’re Looking For
We’re looking for people who share our passion for the NHS and delivering "patient care by people who care".
- Educated to GCSE level (or equivalent) including English
- IT proficiency (Microsoft Office systems)
- Experience of supervising or leading a team
- Significant experience in administrative roles within a healthcare or GP setting
- Experience managing medical records, document workflows and/or recall systems
- Experience using clinical systems (e.g. EMIS Web)
- Experience working in a fast‑paced, high-volume environment
- Strong leadership and people management skills
- Excellent organisational and prioritisation abilities
- Ability to work under pressure and manage competing demands
- Committed to high standards of patient care and service delivery
- Professional, approachable, and supportive
- Problem‑solving and decision‑making capability
Why Join Our Team?
Make a Lasting Impact
- Play a vital role in day‑to‑day supervision and coordination of the administrative support function within Practice Services
- Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included
Supportive, Collaborative Culture
- You’ll join a team that has your back: mentoring, supporting and developing one another
Professional growth and recognition
- Benefit from employee recognition platform with exclusive offers
- We support your professional development with supervision, CPD and training
- As an Employee Owned Trust, you’re a co‑owner empowered to shape the suture of our organisation and take part in decision‑making
- High energy, High reward. If you like being on the go and making a tangible difference, you’ll thrive here
Recognising Your Value
- Salary £14.77 per hour (£28,879.04 per annum pro rata)
- Full time, 37.5 hrs per week - office based
- Generous annual leave, NHS pension and discretionary annual bonus
- Comprehensive wellbeing support, NHS discounts, cycle‑to‑work scheme, and employee assistance programme
Join a Leading Social Enterprise
As part of BrisDoc, an employee‑owned social enterprise, you’ll be empowered as a co‑owner to shape the future of healthcare delivery. We’re deeply committed to equity, diversity, inclusion, sustainability, and innovation. Ensuring your career grows in a direction aligned with your values.
For further details / informal visits contact: Name: Olukolajo Onadipe Job title: People Team Coordinator Email address: Olukolajo.Onadipe@nhs.net Telephone number: 01179370900
Administrative Supervisor - Charlotte Keel Medical Practice employer: BrisDoc Healthcare Services
BrisDoc Healthcare Services is an exceptional employer, offering a dynamic and supportive work environment in the heart of Bristol. With a strong focus on employee growth and development, we provide opportunities for continuous learning and professional advancement, ensuring our team members thrive while delivering high-quality care to our diverse patient population. Join us to be part of a collaborative culture that values your contributions and prioritises meaningful healthcare delivery.
Contact Details:
BrisDoc Healthcare Services Recruitment Team
