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- Tasks: Build strong partnerships and resolve technical issues for our delicious Brioche products.
- Company: Join Brioche Pasquier, a leading family-run food manufacturer in Europe.
- Benefits: Enjoy a competitive salary, performance bonuses, and health plans.
- Why this job: Make an impact in a dynamic environment with exciting growth opportunities.
- Qualifications: Technical background in food science and excellent communication skills required.
- Other info: Flexible working hours and potential travel to France for collaboration.
The predicted salary is between 30000 - 36000 £ per year.
Salary: £30,000 - £36,000 dependent on experience
Hours: Monday - Friday 08:30 - 17:30, with flexibility depending on operational needs
Contract: Permanent, Full Time
Location: Milton Keynes (site-based)
About the Role
We are recruiting for a Technical Account Coordinator to join our Quality Assurance team. You will bring your excellent communication skills, attention to detail and proactive approach to the role, ensuring the manufacturing processes we use to make our delicious Brioche products remain aligned with customer requirements.
Benefits
- Performance-related bonus
- Company Pension Plan
- Personal Health Plan
- Discounts on shopping and gym membership
- Company Sick Pay and Income Protection Plan
- Life Assurance (subject to length of service)
Please note: We are currently not able to support visa sponsorship for this position.
Key Responsibilities
- Build and nurture strong partnerships with key customer stakeholders, ensuring seamless alignment with their strategic objectives and long-term business priorities
- Lead resolution of complex customer technical issues, managing expectations with professionalism and ensuring high levels of customer satisfaction
- Provide expert technical support to Sales teams, strengthening the commercial relationship and contributing to successful customer outcomes
- Collaborate closely with production teams across France and the UK, ensuring sites fully understand and apply customer Codes of Practice, standards and requirements
- Contribute to cross-functional projects across bakery sites, ensuring tasks are completed accurately and on time
- Create and maintain high-quality specifications, ensuring accuracy and compliance, including artwork validation
- Analyse customer KPIs to identify trends and deviations, recommending and implementing effective corrective actions
- Coordinate consumer complaint investigations, ensuring root-cause analysis is completed and delivering clear, professional responses based on findings
- Support and lead customer accreditation, regulatory audits and customer visits, showcasing site capabilities and ensuring compliance with required standards
- Maintain up-to-date knowledge of relevant bakery regulations, food safety standards and compliance requirements
- Continuously develop technical and factory knowledge, staying aligned with evolving factory processes and customer requirements
About You
- Solid technical background, with experience in a hands-on technical role
- Food science degree or equivalent, demonstrating a strong understanding of product quality and food manufacturing
- Excellent communication skills and a positive attitude, able to build strong relationships at all levels across the business
- Methodical, organised and proactive, capable of working independently as well as collaboratively within a team
- Flexibility to travel occasionally to French sites
- Adaptable and comfortable in a dynamic, fast-moving environment, with a willingness to take on new challenges
- Intermediate French language skills would be a strong advantage, but are not essential
- Strong attention to detail, ensuring accuracy and consistency in all tasks
- Confident using MS Office tools, with good IT literacy
About Brioche Pasquier
This is your opportunity to work for one of the largest food manufacturers in Europe, Brioche Pasquier. We have been present in the UK for over two decades and sell a range of French bakery products to major UK food retailers, wholesale and food service markets. The company remains family-run, with a culture that reflects the closeness and respect this brings, supported by a history dating back to 1936. We are a growing international business with a strong manufacturing presence across Europe, South Korea and the USA, and product availability in over 50 countries worldwide. Our 240,000 sq. ft. technologically advanced production facility supports the UK market and enables the continued strong growth of the business. This is a fantastic opportunity to join a category-leading brand at an exciting stage in the company’s history.
Technical Account Coordinator employer: Brioche Pasquier
Contact Detail:
Brioche Pasquier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your skills. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience and how it relates to the Technical Account Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Account Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Coordinator role. Highlight your relevant experience in technical support and quality assurance, and show us how your skills align with our needs.
Show Off Your Communication Skills: Since this role involves building strong partnerships, we want to see your excellent communication skills shine through. Use clear and concise language in your application to demonstrate your ability to convey complex information effectively.
Be Detail-Oriented: Attention to detail is key in this position. When you’re filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Brioche Pasquier
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to food manufacturing and quality assurance. Be ready to discuss specific processes and standards that are relevant to the role, as this will show your understanding of the industry and your ability to contribute effectively.
✨Show Off Your Communication Skills
Since this role involves building strong relationships with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved technical issues or collaborated with others in the past to demonstrate your communication prowess.
✨Be Proactive and Organised
Highlight your proactive approach and organisational skills during the interview. Share instances where you've taken the initiative to improve processes or resolve issues, as this aligns perfectly with the expectations for a Technical Account Coordinator.
✨Familiarise Yourself with the Company
Research Brioche Pasquier and understand their products, values, and market position. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their goals and culture.