At a Glance
- Tasks: Provide 1st and 2nd line tech support across multiple sites and systems.
- Company: Brio Leisure, a dynamic leisure organisation in Cheshire.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Regular travel between sites and a chance to work on exciting tech projects.
- Why this job: Join a supportive team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support and a passion for technology.
The predicted salary is between 31500 - 38500 £ per year.
About the Role Brio Leisure is seeking to appoint a Technology Support Engineer to join the Technology team, based at Head Office, Brio Northgate.
The successful candidate will provide 1st and 2nd line technical support across Brio Leisure s seven sites within the Cheshire West and Chester borough.
This hybrid role will include both remote support and on-site support, working across a range of systems and services including Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows devices, networking, telephony, business applications, collaboration tools and the Gladstone leisure management system.
The postholder will assist with day-to-day technical support, user account administration, device management, cyber security activity, digital transformation, service improvements and technology projects.
Regular travel between sites will be required.
Key Responsibilities Provide 1st and 2nd line IT support to colleagues across Brio Leisure, including remote and on-site support, ensuring incidents and service requests are managed effectively.
Travel between Brio Leisure sites within the Cheshire West and Chester borough to provide on-site technical support where required.
Troubleshoot and resolve issues relating to Microsoft 365, Windows devices, networking, telephony, meeting room technology, business systems and the Gladstone leisure management system.
Administer Microsoft 365 services, including Exchange Online, Teams, ...
Technology Support Engineer employer: Brio Leisure
Brio Leisure in Ellesmere Port is an excellent employer that values flexibility and community engagement, making it an ideal workplace for both students and retirees. With a focus on safety and customer service, employees enjoy a supportive work culture that encourages personal growth and development through hands-on experience in a vibrant leisure environment. The company offers competitive pay and the opportunity to work in a dynamic setting that promotes health and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brio Leisure values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brio Leisure might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brio Leisure!
✨Direct Apply to Brio Leisure
Let's not forget to apply directly through the Brio Leisure website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brio Leisure.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brio Leisure. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brio Leisure
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
