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- Tasks: Lead daily operations, supervise staff, and ensure top-notch customer service.
- Company: Join Brio Christleton, a vibrant leisure centre focused on community and customer experience.
- Benefits: Enjoy 25 days annual leave, free gym membership, and exclusive discounts.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: GCSEs in Maths and English, NPLQ, and previous supervisory experience required.
- Other info: Be part of a supportive team that values innovation and integrity.
The predicted salary is between 26500 - 36000 £ per year.
Hours of work: 37 Hours Per Week
Shift Pattern: Various - to include mornings, evenings and weekends
Contract: Permanent - Part Time
Salary: £31,537 Per Annum
Closing date: Thursday 5th February 2026
Interview date: Proposed interview date of Thursday 19th & Friday 20th February 2026
About the Role
We are seeking an enthusiastic and proactive Duty Manager to join our team and play a key role in ensuring the smooth day‐to‐day running of our Centre. This is an exciting opportunity for someone with strong leadership skills, a commitment to high-quality customer service, and experience working in a leisure environment.
As a Duty Manager, you will act as a right hand person to the Area General Manager/Centre Manager and be responsible for supervising staff, maintaining operational standards, ensuring customer safety, and acting as the Centre's representative when responding to customer queries, compliments and complaints. You'll be a key holder, safeguarding lead, and an essential part of delivering an excellent, family‐friendly service.
Key Responsibilities
- Operational Leadership
- Oversee the daily operation of the Centre on a rota basis.
- Ensure the building is opened and closed safely and punctually.
- Maintain high standards of cleanliness, hygiene and customer experience.
- Support technical and operational routines, including plant operations and emergency procedures.
- People Management
- Supervise, support and motivate duty staff.
- Ensure safe working practices and maintain high levels of staff performance.
- Conduct staff meetings, appraisals and contribute to training coordination.
- Take appropriate disciplinary action when necessary.
- Customer Service
- Act as the Centre's ambassador, ensuring all visitors receive a warm and professional service.
- Address customer concerns, complaints and compliments in a timely, diplomatic manner.
- Promote a welcoming, family-friendly environment.
- Health & Safety
- Act as a trained First Aid Officer.
- Ensure the Centre and surrounding areas remain safe, compliant, and well maintained.
- Support emergency situations and implement emergency action plans.
- Finance & Administration
- Work within allocated budgets and support the achievement of KPIs.
- Oversee stock control and safe storage of materials.
- Ensure compliance with company procedures and reporting requirements.
About You
Essential
- GCSEs (grade C or equivalent) in Maths and English.
- National Pool Lifeguard Qualification (NPLQ).
- First Aid at Work qualification.
- Basic IT skills.
- Previous supervisory or managerial experience.
- Experience working in a leisure centre environment.
- Strong communication, leadership and customer care skills.
- Ability to work independently and as part of a team.
- Ability to work on a rota including evenings, weekends and emergency call‐outs.
Desirable
- Leisure industry or NVQ Level 3 qualification.
- Pool plant operations knowledge.
- Experience coordinating events.
- Food hygiene, health & safety and COSHH knowledge.
Rewards And Benefits
- Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
- Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.
- Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.
- Free uniform & DBS check (if required).
- Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
- Benefit from enhanced maternity and paternity leave.
- Favourable pension scheme.
- Internal health checks for over 40's.
- Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.
- Contribute to your local community with three paid volunteering days per year.
- Enjoy discounts on food and drink at our on-site café during working hours.
Our Values
- Investing in People - We develop our team, who are knowledgeable with a can‐do attitude.
- Inclusive - We are non‐discriminatory, accessible, engaging and welcoming to everyone.
- Supportive - We are caring and passionate about making a difference.
- Integrity - We build trust through transparency, accountability and collaboration.
- Innovative - We encourage ideas and creativity through achieving positive commercial and social impact.
Why join us?
You'll be part of a supportive, committed team who are passionate about delivering exceptional customer experiences. This role is an excellent opportunity for someone who enjoys responsibility, variety, and making a positive impact in their community.
Additional Information
We are currently advertising other full‐time and part‐time Duty Manager roles. For all current opportunities, please refer to Brio vacancies page: Vacancies | Brio Leisure. Internal and external applicants are welcome to apply. To apply for the above post, please complete an online application form via the careers page on our website: www.brioleisure.org.
IMPORTANT - Invitations to interview are sent to the email address provided on your application form. Please ensure that you check your email account regularly. Please note it is not always possible to contact unsuccessful candidates individually; therefore if you have not heard anything within 6 weeks of the closing date, please assume that you have been unsuccessful on this occasion.
Full Time Duty Manager - Brio Christleton in London employer: Brio Leisure
Contact Detail:
Brio Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Duty Manager - Brio Christleton in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Brio's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Duty Manager, especially your leadership and customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable for your interview. A smart appearance can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Full Time Duty Manager - Brio Christleton in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a positive impact at Brio Christleton.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong leadership and customer service abilities, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application via our careers page at www.brioleisure.org. It’s the best way to ensure we receive your details and can get back to you quickly!
How to prepare for a job interview at Brio Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Brio Christleton. Familiarise yourself with their operational leadership, customer service expectations, and health & safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully supervised staff or handled challenging situations. Highlight how you motivated your team and maintained high performance, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Brio values high-quality customer service, so be ready to discuss how you've addressed customer complaints or enhanced their experience in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will illustrate your commitment to their values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about potential situations you might face as a Duty Manager and how you would respond. Practising these scenarios can help you articulate your thought process clearly during the interview.
