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For Companies At a Glance
- Tasks: Provide tech support, manage projects, and enhance user experience across various platforms.
- Company: Join Brio Northgate, a community-focused company dedicated to exceptional service.
- Benefits: Enjoy 25 days annual leave, free gym membership, and exclusive discounts.
- Why this job: Make a positive impact while developing your tech skills in a supportive environment.
- Qualifications: 3 years of IT support experience and familiarity with Microsoft 365 and cloud technologies.
- Other info: Contribute to community initiatives with paid volunteering days and enjoy career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Provide comprehensive technology support across cloud services, collaboration platforms, and end-user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. Act as a liaison for business projects and assist in the training and digital transformation of our software and processes. Work with different levels of the business, along with partners, to drive and support the business transformation to meet the aims of key Brio initiatives across performance, improvement and efficiency and customer service.
Key Responsibilities
- End-User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience.
- Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency.
- Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts.
- Supplier Management: Liaise with suppliers and other partner organisations to assist with development, issue resolution and updates.
- Knowledge Management: Create and maintain clear documentation, guides, and training materials to empower users and improve self-service capabilities.
- Hardware Maintenance and Troubleshooting: Diagnose and resolve faults related to hardware and software across a variety of devices, such as laptops, phones, tablets, and other equipment.
- Endpoint Management: Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management.
- Cloud & Collaboration Platforms: Administer Microsoft 365 services, including Teams, SharePoint, and Exchange, along with other cloud services.
- Identity & Access Management: Manage Active Directory Domain Services (ADDS) and related authentication systems, including user account creation, access provisioning, and lifecycle management.
- Cyber Security & Compliance: Support security initiatives, including patch management, vulnerability assessments, and adherence to compliance standards.
- Undertake ad hoc projects and work as directed by the Technology Manager.
- Perform any other relevant duties as required, within the scope of the post.
Essential
- Microsoft 365 Fundamentals (MS-900)
- Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments.
- Three years' experience with IT first line support role.
- Excellent troubleshooting and critical thinking skills.
- Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange).
- Understanding of cloud-first technologies and SaaS platforms.
- Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services.
Desirable
- Experience in documenting user guides and procedure manuals.
Rewards And Benefits
- Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.
- You’ll be part of a supportive, committed team who are passionate about delivering exceptional customer experiences.
- This role is an excellent opportunity for someone who enjoys responsibility, variety, and making a positive impact in their community.
- Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.
- Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.
- Free uniform & DBS check (if required).
- Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.
- Benefit from enhanced maternity and paternity leave.
- Favourable pension scheme.
- Internal health checks for over 40's.
- Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.
- Contribute to your local community with three paid volunteering days per year - because we believe everyone should play a part in making a positive impact to the community.
- Enjoy discounts on food and drink at our on-site café during working hours.
Technology Support Technician - Brio Northgate in Chester employer: Brio Leisure
Contact Detail:
Brio Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Technician - Brio Northgate in Chester
✨Tip Number 1
Network like a pro! Reach out to current employees at Brio Northgate on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a presentation that highlights your experience with Microsoft 365, Intune, and troubleshooting. Bring it along to interviews to demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Be proactive! If you see any tech issues or areas for improvement on Brio's platforms, jot them down and bring them up during your interview. This shows you're already thinking about how to contribute to their digital transformation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how you meet the specific needs of the Technology Support Technician role.
We think you need these skills to ace Technology Support Technician - Brio Northgate in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft 365 and IT support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Troubleshooting Skills: Since this role involves a lot of problem-solving, include specific examples of how you've tackled tech issues in the past. We love seeing your critical thinking in action, so share those success stories!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brio Leisure
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role involves providing support to various stakeholders, be prepared to share examples of how you've delivered excellent customer service in previous positions. Highlight specific situations where you resolved issues quickly and efficiently, ensuring a positive user experience.
✨Demonstrate Your Problem-Solving Abilities
Think of a few challenging technical problems you've faced and how you approached them. During the interview, explain your thought process and the steps you took to resolve the issues. This will showcase your critical thinking skills and ability to troubleshoot effectively.
✨Prepare for Project Discussions
Familiarise yourself with common IT projects related to digital transformation, such as migrations or upgrades. Be ready to discuss any relevant experience you have in project delivery and how you contributed to successful outcomes. This will demonstrate your understanding of the role's responsibilities and your proactive approach.
