At a Glance
- Tasks: Lead user research to shape a national NHS service and ensure it meets real user needs.
- Company: Join a dynamic team supporting a vital NHS service with a focus on user-centred design.
- Benefits: Competitive daily rate, remote work, and the chance to make a real impact.
- Other info: Opportunity to work within multidisciplinary agile teams and grow your career.
- Why this job: Play a key role in transforming healthcare through insightful user research.
- Qualifications: Proven NHS user research experience and strong stakeholder engagement skills.
Contract: 3 months initially
Rate: £500 per day
IR35: Inside IR35
Location: Remote, UK based
Overview
We are supporting a national NHS service on a discovery phase engagement and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards.
Key Responsibilities
- Lead end to end user research activities throughout discovery
- Design research plans aligned to programme objectives
- Conduct qualitative research including interviews, usability testing and contextual enquiry
- Engage a broad range of users including clinical, operational and administrative stakeholders
- Synthesise findings into clear insights, themes and actionable recommendations
- Produce artefacts such as research reports, personas, journey maps and service blueprints
- Work closely with Product Managers, Designers and Business Analysts to shape future state design
- Present findings confidently to senior stakeholders and governance forums
Essential Experience
- Proven experience as a User Researcher within the NHS
- Experience delivering research within national or large scale NHS services
- Strong discovery phase experience within digital or transformation programmes
- Experience working in complex stakeholder environments
- Ability to translate research findings into clear, practical recommendations
- Experience working within multidisciplinary agile teams
Desirable Experience
- Experience working within NHS England or other national bodies
- Familiarity with GDS service standards and user centred design principles
- Experience researching services used by both clinical and non clinical users
- Understanding of accessibility and inclusive design principles
Apply now or email dom@briodigital.io for more information
User Researcher employer: Brio Digital
As a User Researcher with us, you'll be part of a dynamic team dedicated to transforming healthcare services for the NHS. We offer a collaborative work culture that values your insights and fosters professional growth, all while working remotely from anywhere in the UK. Join us to make a meaningful impact on national healthcare services, supported by a commitment to user-centred design and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to your connections in the NHS or user research field. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects, especially those related to the NHS. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common user researcher questions. Think about how you’d explain your research process and findings to someone who isn’t familiar with the technical details.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you, and applying directly can sometimes give you an edge.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a User Researcher, especially within the NHS. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about user research and how your background fits the role. We love seeing genuine enthusiasm for the NHS and user-centred design.
Showcase Your Research Skills:In your application, don’t forget to mention specific research methods you've used, like interviews or usability testing. We’re keen to see how you’ve synthesised findings into actionable insights in past projects.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates!
How to prepare for a job interview at Brio Digital
✨Know Your NHS Stuff
Make sure you brush up on your NHS experience and understand the current landscape. Familiarise yourself with recent changes, challenges, and innovations in the NHS. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare Your Research Examples
Have a few solid examples of your previous user research projects ready to discuss. Focus on how you led end-to-end research activities, designed research plans, and synthesised findings into actionable insights. Be prepared to explain your thought process and the impact your work had on the projects.
✨Engage with Stakeholders
Think about how you would engage with various stakeholders, including clinical and administrative users. Prepare to discuss your strategies for conducting interviews and usability testing, and how you would ensure their needs are met in your research.
✨Showcase Your Communication Skills
Since you'll be presenting findings to senior stakeholders, practice articulating your insights clearly and confidently. Use visuals like journey maps or personas to support your points. This will not only demonstrate your findings but also your ability to communicate effectively within multidisciplinary teams.
