At a Glance
- Tasks: Lead service design activities and shape user-centred service models for the NHS.
- Company: Join a dynamic team supporting national NHS services with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in an agile environment to drive transformation.
- Why this job: Make a real difference in healthcare by designing impactful services for users.
- Qualifications: Proven NHS service design experience and strong facilitation skills.
The predicted salary is between 37338 - 44962 £ per year.
We are supporting a national NHS service on a discovery phase engagement and are looking for an experienced Service Designer with strong NHS experience. This role will be central to shaping the end to end service vision during discovery. You will work across policy, operations, clinical and digital teams to understand the current landscape and design a coherent, user centred future state service model.
Key Responsibilities
- Lead service design activities throughout the discovery phase
- Map current state services across national and regional stakeholders
- Identify pain points, gaps and opportunities across the end to end journey
- Design future state service models aligned to user needs and strategic objectives
- Produce artefacts including service blueprints, journey maps, ecosystem maps and operating models
- Facilitate cross functional workshops with senior stakeholders
- Work closely with User Researchers, Business Analysts, Product Managers and Technical teams
- Support transition from discovery into alpha with clear design principles and recommendations
Qualifications
- Proven experience as a Service Designer within the NHS
- Experience working on national or large scale NHS services
- Strong discovery phase experience within digital or transformation programmes
- Experience mapping complex, multi stakeholder services
- Confident facilitating workshops with senior clinical and operational stakeholders
- Experience working in agile, multidisciplinary teams
- Experience working within NHS England or other national bodies
- Familiarity with GDS service standards
- Experience designing services that span policy, digital and operational delivery
- Understanding of NHS governance and operating models
Apply now or email dom@briodigital.io for more information.
Service Designer employer: Brio Digital
As a leading employer in the healthcare sector, we offer a dynamic work environment where Service Designers can thrive while making a meaningful impact on national NHS services. Our collaborative culture fosters innovation and professional growth, providing opportunities to engage with diverse teams across policy, operations, and digital domains. Located at the heart of the NHS transformation, we empower our employees to shape user-centred service models that enhance patient care and drive positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the NHS or service design field. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design, especially projects related to the NHS. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of NHS governance and operating models. Be ready to discuss how your experience aligns with their needs and how you can contribute to shaping their service vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in the NHS and service design. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Projects:Include specific examples of past projects where you've led service design activities, especially within the NHS. We love seeing artefacts like service blueprints or journey maps that demonstrate your expertise.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for service design shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates!
How to prepare for a job interview at Brio Digital
✨Know Your NHS Inside Out
Make sure you brush up on your NHS knowledge before the interview. Understand the current landscape, key policies, and recent changes in the service. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Service Design Skills
Prepare to discuss specific projects where you've led service design activities. Bring examples of artefacts like service blueprints or journey maps you've created. This will give the interviewers a clear picture of your capabilities and how you can contribute to their discovery phase.
✨Practice Facilitating Workshops
Since you'll be facilitating cross-functional workshops, practice explaining your approach to engaging senior stakeholders. Think about how you can encourage collaboration and gather insights effectively. Being able to articulate this will set you apart from other candidates.
✨Align with User-Centred Design Principles
Be ready to discuss how you incorporate user needs into your designs. Share examples of how you've identified pain points and designed solutions that align with strategic objectives. This shows that you understand the importance of user-centred design in the NHS context.
