At a Glance
- Tasks: Lead user research to shape a national NHS service and improve user experience.
- Company: Join a dynamic team supporting the NHS with impactful user research.
- Benefits: Competitive salary, flexible working, and the chance to make a difference in healthcare.
- Other info: Opportunity for career growth in a complex and rewarding healthcare environment.
- Why this job: Play a vital role in enhancing NHS services through user-centred design.
- Qualifications: Experience in user research within the NHS and strong stakeholder engagement skills.
The predicted salary is between 40000 - 50000 £ per year.
Salary: £? - ? per year
Requirements:
- Proven experience as a User Researcher within the NHS
- Experience delivering research within national or large-scale NHS services
- Strong discovery phase experience within digital or transformation programmes
- Experience working in complex stakeholder environments
- Ability to translate research findings into clear, practical recommendations
- Experience working within multidisciplinary agile teams
- Experience working within NHS England or other national bodies
- Familiarity with GDS service standards and user‑centred design principles
- Experience researching services used by both clinical and non‑clinical users
- Understanding of accessibility and inclusive design principles
Responsibilities:
- Lead end‑to‑end user research activities throughout discovery
- Design research plans aligned to programme objectives
- Conduct qualitative research including interviews, usability testing, and contextual enquiry
- Engage a broad range of users including clinical, operational, and administrative stakeholders
- Synthesise findings into clear insights, themes, and actionable recommendations
- Produce artefacts such as research reports, personas, journey maps, and service blueprints
- Work closely with Product Managers, Designers, and Business Analysts to shape future state design
- Present findings confidently to senior stakeholders and governance forums
We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user‑centred research across a complex healthcare landscape. You will work closely with product, delivery, and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. The role is inside IR35, based in London with on‑site attendance twice per month, and has a duration of March 2027.
User Researcher in Orsett employer: Brio Digital
As a User Researcher within the NHS, you will be part of a dynamic and supportive work culture that prioritises user-centred design and inclusivity. Our commitment to employee growth is reflected in our collaborative environment, where you will have the opportunity to engage with multidisciplinary teams and contribute to meaningful projects that impact healthcare services nationally. With flexible working arrangements and a focus on professional development, this role offers a unique chance to make a difference while advancing your career in a prestigious organisation.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Orsett
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Brio Digital is looking for a User Researcher, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace User Researcher in Orsett
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Brio Digital, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Brio Digital know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Brio Digital
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Brio Digital, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Brio Digital, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Brio Digital will appreciate someone who can hit the ground running and be a quick study.
