At a Glance
- Tasks: Lead user research to shape a national NHS service and ensure it meets real user needs.
- Company: Join a vital NHS service making a difference in healthcare.
- Benefits: Competitive daily rate, flexible working, and the chance to impact healthcare.
- Other info: Work collaboratively with diverse teams and enjoy excellent career development opportunities.
- Why this job: Be at the forefront of user-centred design in a complex healthcare landscape.
- Qualifications: Proven NHS user research experience and strong stakeholder engagement skills.
The predicted salary is between 60000 - 68205 £ per year.
We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards.
Key Responsibilities
- Lead end to end user research activities throughout discovery
- Design research plans aligned to programme objectives
- Conduct qualitative research including interviews, usability testing and contextual enquiry
- Engage a broad range of users including clinical, operational and administrative stakeholders
- Synthesise findings into clear insights, themes and actionable recommendations
- Produce artefacts such as research reports, personas, journey maps and service blueprints
- Work closely with Product Managers, Designers and Business Analysts to shape future state design
- Present findings confidently to senior stakeholders and governance forums
Essential Experience
- Proven experience as a User Researcher within the NHS
- Experience delivering research within national or large scale NHS services
- Strong discovery phase experience within digital or transformation programmes
- Experience working in complex stakeholder environments
- Ability to translate research findings into clear, practical recommendations
- Experience working within multidisciplinary agile teams
Desirable Experience
- Experience working within NHS England or other national bodies
- Familiarity with GDS service standards and user centred design principles
- Experience researching services used by both clinical and non clinical users
- Understanding of accessibility and inclusive design principles
Apply now or email for more information.
User Researcher in London employer: Brio Digital
As a User Researcher with us, you will be part of a dynamic team dedicated to enhancing national NHS services, where your insights will directly influence healthcare delivery. We pride ourselves on fostering a collaborative work culture that values innovation and inclusivity, offering ample opportunities for professional growth and development in the heart of London. Join us to make a meaningful impact while enjoying competitive rates and the chance to engage with diverse stakeholders across the NHS.
