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- Tasks: Provide top-notch technical support and maintenance for ATMs while ensuring customer satisfaction.
- Company: Join a friendly team in a dynamic engineering environment in Preston.
- Benefits: Enjoy 21 days annual leave, full uniform, company vehicle, and wellness programmes.
- Why this job: Be part of a vital service team and enhance your technical skills while helping customers.
- Qualifications: Field Service Engineering experience preferred; strong problem-solving and communication skills required.
- Other info: Flexible working hours with opportunities for professional development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 4 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours
4 on 4 off
Field Service Engineer - Preston employer: Brink's
Contact Detail:
Brink's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities at companies like ours. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We love seeing candidates who can demonstrate their problem-solving abilities and how they handle tricky situations with customers.
✨Tip Number 3
Show us your passion for electronics! During interviews, share any personal projects or experiences that highlight your enthusiasm for technology. It’s a great way to stand out and show you’re the right fit for our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Field Service Engineer - Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially with ATMs. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and problem-solving. We love hearing personal stories that connect your experience to the role, so make it engaging and genuine.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let your written communication skills shine through. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Brink's
✨Know Your Tech
Brush up on your knowledge of ATMs, especially Triton, Wincor, and NCR machines. Be ready to discuss any previous experience you have with these systems, as well as your troubleshooting techniques. This will show that you're not just a people person but also technically savvy.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being friendly and professional, so let your personality shine through!
✨Document Your Success
Be ready to talk about how you keep detailed records of your work. Mention any systems or methods you use to document repairs and maintenance. This shows that you’re organised and detail-oriented, which is crucial for this position.
✨Stay Flexible
Since the job requires working weekends and holidays, be prepared to discuss your availability. Show that you’re adaptable and willing to meet the demands of the role. A positive attitude towards flexibility can really set you apart from other candidates.