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- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £35,256 plus bonuses, healthcare, and a company van.
- Why this job: Be part of a global team and tackle real-world tech challenges.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
- Other info: Enjoy a 4-on/4-off shift pattern for work-life balance and career growth.
The predicted salary is between 35256 - 39256 £ per year.
4 on 4 off - Field Service Engineer Location: Field-Based - York
Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK's Company)
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.
Who Are We?
We are NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We are part of the global BRINK's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you are experienced with ATMs or skilled in electro-mechanical repair, if you are a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £35,256 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus - you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern - providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance - 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme - subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You'll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You'll Need:
- Field Service Engineering experience with electro-mechanical systems
- ATM experience is ideal but not essential
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points)
- A methodical, problem-solving mindset
- Clear, confident communication & customer service skills
- willingness to travel and work weekends/holidays on rotation
- No live or spent, IVAs, or bankruptcies in the last 10 years
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer - York employer: Brink's
Contact Detail:
Brink's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into NoteMachine and its role in the cash access industry. Understanding their values and recent developments can help you tailor your answers and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering and customer service. We want you to feel confident when discussing your problem-solving skills and technical expertise.
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll be interacting with customers regularly. Be ready to share examples of how you've successfully resolved issues or built relationships in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at NoteMachine. Don’t miss out on that onboarding bonus!
We think you need these skills to ace Field Service Engineer - York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in field service engineering and any work with electro-mechanical systems. We want to see how your skills align with what we do at NoteMachine!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the Field Service Engineer role and how you can contribute to our team. Let us know what makes you a great fit for NoteMachine.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and find solutions, so don’t hold back on showcasing your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with NoteMachine!
How to prepare for a job interview at Brink's
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Familiarise yourself with the specific models mentioned in the job description, like Triton, Wincor, and NCR. Being able to discuss these machines confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled technical challenges. Think about how you approached the problem, what solutions you implemented, and the outcomes. This will demonstrate your methodical mindset and ability to fix things right the first time.
✨Customer Service is Key
Since this role involves interacting with customers, be ready to discuss how you handle customer service situations. Share stories that highlight your communication skills and professionalism, ensuring you convey respect for all stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career growth. This shows your genuine interest in the role and helps you assess if NoteMachine is the right fit for you. Plus, it gives you a chance to engage with your interviewers!