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- Tasks: Provide top-notch technical support and maintenance for ATMs while ensuring customer satisfaction.
- Company: Join a friendly team in a dynamic engineering environment.
- Benefits: Enjoy competitive leave, full uniform, company vehicle, and wellness programmes.
- Other info: Flexible 4 on 4 off working hours with opportunities for professional growth.
- Why this job: Make a real difference by solving problems and helping customers every day.
- Qualifications: Field Service Engineering experience preferred; strong problem-solving and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Experience Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 4 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours: 4 on 4 off
Field Service Engineer - Preston employer: Brink's
Contact Detail:
Brink's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities at companies like ours. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We love candidates who can demonstrate their problem-solving abilities with real-life examples, so think of a few stories that showcase your expertise.
✨Tip Number 3
Don’t forget to research our company culture! Understanding what we value at StudySmarter can help you tailor your responses during interviews. Show us how your values align with ours, and you'll stand out from the crowd.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Field Service Engineer - Preston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for electronics and problem-solving shine through. We love seeing candidates who are genuinely excited about the role and can convey that in their words!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially with ATMs or similar equipment. We want to see how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Professional Yet Friendly: Since customer service is key in this role, your application should reflect a friendly and professional tone. We appreciate candidates who can communicate well and show they’re ready to treat our customers with respect.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Brink's
✨Know Your Tech
Brush up on your knowledge of ATMs, especially Triton, Wincor, and NCR machines. Be ready to discuss any previous experience you have with these systems, as well as your troubleshooting techniques. This will show that you're not just a people person but also technically savvy!
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being friendly and professional, so let your personality shine through!
✨Document Your Success
Be ready to talk about how you keep detailed records of your work. Mention any systems or methods you use to document repairs and transactions. This shows that you’re organised and detail-oriented, which is crucial for this position.
✨Stay Flexible
Since the job requires flexibility with working hours, be prepared to discuss your availability. Highlight your willingness to work weekends and holidays if needed. This demonstrates your commitment to the role and the team!