At a Glance
- Tasks: Provide top-notch technical support and maintenance for ATMs in North London.
- Company: Join a friendly team dedicated to exceptional customer service.
- Benefits: Enjoy 21 days annual leave, a company vehicle, and comprehensive training.
- Other info: Flexible working hours with opportunities for career growth and wellness support.
- Why this job: Make a real difference by solving problems and helping customers every day.
- Qualifications: Field Service Engineering experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: North London
Contract Type: Full-time, 4 on 4 off
Department: Engineering
Reports to: Dave Atkinson (REM)
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 4 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours
4 on 4 off
Field Service Engineer - North London employer: Brink's
Join our dynamic team as a Field Service Engineer in North London, where we prioritise employee well-being and professional growth. With a supportive work culture that values customer service excellence, you will benefit from comprehensive training, generous annual leave, and a range of perks including store discounts and a wellness programme. Our commitment to your development and job satisfaction makes us an outstanding employer in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with ATMs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a LinkedIn showcase. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to field service engineering. Think about how you’d handle specific technical issues and customer interactions, as these will be key in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service engineering, especially with ATMs if you have it. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and problem-solving. Share specific examples of how you've tackled challenges in the past – we love a good story!
Be Professional Yet Friendly:Remember, we’re looking for someone who’s not just technically skilled but also friendly and customer-oriented. Use a warm tone in your application to show us that you’d fit right in with our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Brink's
✨Know Your Tech
Brush up on your knowledge of ATMs, especially Triton, Wincor, and NCR machines. Be ready to discuss any previous experience you have with these systems, as well as your troubleshooting methods. This will show that you're not just a people person but also technically savvy.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being friendly and professional, so let your personality shine through!
✨Document Your Success
Be ready to talk about how you keep detailed records of your work. Mention any systems or processes you use to document repairs and maintenance. This shows that you’re organised and detail-oriented, which is crucial for this position.
✨Stay Flexible
Since the job requires working weekends and holidays, be prepared to discuss your availability. Show that you understand the demands of the role and are willing to adapt your schedule to meet the needs of the team and customers.
