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- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Competitive salary, bonuses, company van, and private healthcare.
- Other info: Enjoy a 4-on/4-off shift pattern for work-life balance.
- Why this job: Be part of a global team and tackle real-world tech challenges.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field-Based
Salary: Competitive Starting + Up To £1,000 Onboarding Bonus + Bonuses
Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.
Who Are We?
We are NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We are part of the global Brink's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are on the lookout for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus - you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern - providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance - 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme - subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You'll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You'll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer - Hull in Crickhowell employer: Brink's
Contact Detail:
Brink's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Hull in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NoteMachine and Brink's. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Field Service Engineer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled technical challenges or provided excellent customer service. This is your chance to shine and demonstrate that you're the right fit for the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Hull in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with ATMs or electro-mechanical systems, and don’t forget to showcase your problem-solving skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining NoteMachine and how your skills align with the job. Keep it concise but engaging – we want to see your personality!
Showcase Your Technical Skills: In your application, be sure to mention any specific technical skills or tools you’ve worked with. If you’ve got experience with Triton, Wincor, or NCR machines, let us know – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at NoteMachine!
How to prepare for a job interview at Brink's
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Even if you haven't worked with specific brands like Triton or NCR, understanding the basics of how they operate will show your technical prowess and eagerness to learn.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. This job is all about collaboration and communication, so be ready to discuss how you’ve resolved issues and maintained professionalism under pressure.
✨Show Your Problem-Solving Skills
Think of a few real-world tech challenges you've faced and how you tackled them. Highlighting your methodical approach to problem-solving will resonate well with the interviewers, especially since they’re looking for someone who can fix things right the first time.
✨Be Ready to Discuss Flexibility
Since this role involves a 4-on/4-off shift pattern, be prepared to talk about your availability and willingness to travel or work weekends. Showing that you're adaptable and committed to the role will make you stand out as a candidate.