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- Tasks: Design and manage global training programs for ATM Managed Services operations.
- Company: Join a leading company in financial services with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape training strategies.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction globally.
- Qualifications: 5+ years in ATM operations or managed services; strong training program experience required.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an accomplished and dynamic Manager – ATM Managed Services Training to join our team. This newly created role is responsible for designing, implementing, and managing training programs that support ATM Managed Services (AMS) operations globally.
This position will establish a structured and scalable training framework to enable consistent service delivery, improve operational performance, and support ongoing growth across monitoring centers, field services, system rollouts, and operational support teams. As part of the Global Operations team, this role will work closely with regional and country partners to enable AMS services and standardize support structures, ensuring consistent delivery and driving customer satisfaction.
Key Responsibilities- Strategic Initiatives
- Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations.
- Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
- Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
- Collaboration & Stakeholder Engagement
- Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
- Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
- Act as the primary point of contact for AMS training initiatives across regions.
- Performance Metrics & Accountability
- Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
- Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements.
- Provide regular reporting to leadership on training participation, results, and operational impact.
- Continuous Improvement & Innovation
- Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
- Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
- Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.
- Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
- Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.
- Proven experience building and managing training programs in operational, SLA-driven environments.
- Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
- Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
- Proficiency with training tools, learning platforms, and operational reporting systems.
- Willingness to travel domestically and internationally as business needs require.
- Relocation assistance is not available for this role.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Flexibility to work across different time zones to support global AMS operations.
- Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction.
ATM Managed Service Training Manager employer: Brink's
Contact Detail:
Brink's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ATM Managed Service Training Manager
✨Tip Number 1
Network like a pro! Reach out to people in the ATM Managed Services field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or presentation that highlights your training program successes and how they’ve improved operational performance. This will set you apart during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d design a training programme for ATM operations and be ready to discuss your strategies and outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ATM Managed Service Training Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the ATM Managed Services Training Manager role. Highlight any relevant training programme management experience and your understanding of operational performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've designed and implemented training strategies in the past, and how they led to measurable improvements.
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Mention any past experiences where you partnered with different stakeholders to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Brink's
✨Know Your Training Strategies
Make sure you understand the key responsibilities of the role, especially around designing and implementing training programmes. Be ready to discuss your previous experiences in building training frameworks and how they align with operational goals.
✨Showcase Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with different stakeholders in the past, particularly in identifying training needs and closing skill gaps.
✨Metrics Matter
Be prepared to talk about how you define and track training outcomes. Bring specific examples of performance improvements or error reductions you've achieved through training initiatives in previous roles.
✨Continuous Improvement Mindset
Highlight your ability to refine training content and delivery methods. Share instances where you've identified opportunities for improvement and how those changes positively impacted service delivery and customer satisfaction.