At a Glance
- Tasks: Maintain and repair ATMs, ensuring reliable cash access for communities.
- Company: Join NoteMachine, a leading ATM provider backed by Brink's global network.
- Benefits: Competitive salary, onboarding bonus, performance bonuses, and comprehensive training.
- Other info: Genuine career progression opportunities within a supportive environment.
- Why this job: Make a real impact while enjoying a balanced work-life schedule.
- Qualifications: Experience with electro-mechanical equipment and strong problem-solving skills.
The predicted salary is between 40726 - 40726 £ per year.
Location: South West London - Field-Based
Salary: £40,726 + Up to £1,000 Onboarding Bonus + Performance Bonus
Company: NoteMachine (A Brink's Company)
Join NoteMachine and Help Power the UK's Cash Network. At NoteMachine, our Engineers are at the heart of what we do. Every day, they keep thousands of ATMs operating reliably, ensuring communities, retailers, and businesses across the UK have access to cash when they need it most.
As part of Brink's, a global leader in secure logistics and cash management, you'll join a business that combines the backing of an international organisation with the agility and culture of a growing UK operation. If you're a hands-on Engineer with strong fault-finding skills, a customer-focused approach, and a passion for solving technical challenges, we'd love to hear from you.
About NoteMachine: We're one of Europe's leading ATM providers, processing over £10 billion in cash annually through a network of more than 14,000 ATMs across the UK. Serving national retailers, leisure venues, convenience stores, and independent businesses, we deliver secure, reliable, and innovative cash access solutions nationwide.
Why Join Us? We believe in looking after our Engineers by offering a balanced and sustainable approach to scheduling.
- Work-Life Balance That Works
- Shorter Working Week: 44-hour working week across a 7-day period, reduced from our previous 47-hour schedule
- Advanced Rota Planning: Receive your working schedule at least 2 weeks in advance, helping you balance work, family, and personal commitments
- Structured Shift Coverage: A fair and transparent approach to weekend and bank holiday working
Benefits & Rewards:
- £40,726 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and payable on successful completion of probation)
- Performance bonus scheme
- Company van, fuel card, tools and fitted uniform provided
- Personal use of company vehicle in line with HMRC guidelines
- Comprehensive training programme and ongoing development opportunities
- Medicash healthcare and wellbeing benefits
- Salary sacrifice pension scheme
- Life Assurance at 4x annual salary
- Company Sick Pay Scheme
- Group Income Protection Scheme (subject to eligibility)
- Genuine career progression opportunities within NoteMachine and Brink's
The Role: As a Field Service Engineer, you'll be responsible for maintaining and repairing our nationwide ATM network, ensuring maximum uptime and exceptional service for our customers. Working independently in the field, you'll combine technical expertise with excellent customer service to deliver a first-class experience.
Key Responsibilities:
- Carry out second-line break-fix repairs and preventative maintenance across our ATM estate, including Triton, NCR and Wincor machines
- Diagnose faults and resolve technical issues efficiently and safely
- Deliver high levels of customer service during every site visit
- Work closely with customers to minimise downtime and maintain service performance
- Accurately record repairs, parts usage, and service activity
- Complete quality checks to ensure repairs meet company standards
- Participate in ongoing technical and professional development training
- Ensure compliance with company procedures, health & safety standards, and security protocols
About You: We're looking for someone who is technically capable, customer-focused, and motivated to get things right first time.
Essential Requirements:
- Previous Field Service Engineering experience involving electro-mechanical equipment
- Strong fault-finding and problem-solving skills
- A proactive approach to delivering excellent service
- Full UK driving licence with no more than 6 active penalty points
- Excellent communication and customer service skills
- Willingness to travel within your designated region
- Flexibility to work weekends and bank holidays on a rota basis
- Resident within the South West London postcode area
- Able to pass financial and background screening requirements
Desirable: Experience working with ATM equipment. Experience within cash handling, retail technology, self-service, vending, gaming, EPOS or similar electro-mechanical environments.
Build Your Future with NoteMachine: This is more than a Field Service Engineer role. It's an opportunity to join a trusted national business, backed by a global organisation, where your skills are valued, your development is supported, and your work makes a genuine difference every day.
Field Service Engineer in London employer: Brink's, Incorporated
Brink's, Incorporated is an excellent employer that fosters a collaborative and innovative work culture in Crickhowell, Wales. Employees benefit from a supportive environment that encourages professional growth and offers exposure to cutting-edge payment technologies, making it a rewarding place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Brink's, Incorporated as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Brink's, Incorporated and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Brink's, Incorporated’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Brink's, Incorporated, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Brink's, Incorporated, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Brink's, Incorporated.
How to prepare for a job interview at Brink's, Incorporated
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Brink's, Incorporated offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Brink's, Incorporated but also helps you get a feel for whether you’d thrive in that environment.
