At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £35,256 plus bonuses, healthcare, and a company van.
- Other info: Enjoy a 4-on/4-off shift pattern for a great work-life balance.
- Why this job: Be hands-on with tech and make a real difference in cash access.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
The predicted salary is between 35256 - 36256 € per year.
4 on 4 off – Field Service Engineer
Location: Field-Based – York
Salary: £35,256 starting + up to £1,000 onboarding bonus + bonuses
Company: NoteMachine (A BRINK's Company)
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
Who Are We?
We are NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We are part of the global BRINK's network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities that come from working within an international company, while staying agile and fast‑moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who is hands‑on, people‑savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you are experienced with ATMs or skilled in electro‑mechanical repair, if you are a sharp problem‑solver, solution‑seeker, a master of tools and enjoy working with customers, this role could be the perfect fit.
Standout Benefits & Perks
- £35,256 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance bonus – discretionary additional bonus if you meet calls and targets
- Company van, fuel, tools & fitted uniform provided – you may also use the van for personal use following HMRC guidelines
- 4‑on / 4‑off shift pattern – work‑life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days after first anniversary
- Medicash private healthcare & wellness benefits
- Salary‑sacrifice pension scheme for higher take‑home pay
- Life insurance – 4 × salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career‑growth opportunities in a growing business
What You’ll Do
- Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on‑time in‑full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need
- Field Service Engineering experience with electro‑mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on daily calls and fix things right the first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem‑solving mindset.
- Clear, confident communication and customer‑service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent VATs, or bankruptcies in the last 10 years.
Field Service Engineer - York employer: Brink's, Incorporated
At NoteMachine, we pride ourselves on being a leading employer in the field of ATM services, offering a competitive starting salary of £35,256 along with an onboarding bonus and performance incentives. Our 4-on-4-off shift pattern promotes a healthy work-life balance, while our commitment to employee development ensures that you will have ample opportunities for growth within our dynamic and supportive team environment. With comprehensive benefits including private healthcare, a salary-sacrifice pension scheme, and a company vehicle for personal use, working with us in York means joining a forward-thinking company that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into NoteMachine and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills as a Field Service Engineer can solve real-world problems for customers.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the company culture. This shows you're engaged and helps you figure out if NoteMachine is the right fit for you too.
We think you need these skills to ace Field Service Engineer - York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see that you’re excited about tackling real-world tech challenges and providing top-notch customer service.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience with electro-mechanical systems or ATMs. We love seeing how your skills match what we’re looking for, so don’t hold back on showcasing your problem-solving abilities!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your experiences and skills without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it helps us keep everything organised. Plus, it shows you’re serious about joining our team at NoteMachine.
How to prepare for a job interview at Brink's, Incorporated
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Even if you haven't worked with specific brands like Triton or NCR, understanding the basics of how they operate will show your technical aptitude and eagerness to learn.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. NoteMachine values respect and professionalism, so be ready to discuss how you handle customer interactions and resolve issues effectively.
✨Show Your Problem-Solving Skills
Think of real-world scenarios where you've tackled technical challenges. Be prepared to walk through your thought process and how you arrived at solutions, as this role requires a methodical approach to problem-solving.
✨Ask Insightful Questions
Prepare questions that demonstrate your interest in the company and the role. Inquire about the training process, team dynamics, or how success is measured in the position. This shows you're not just interested in the job, but also in growing with NoteMachine.
