At a Glance
- Tasks: Troubleshoot network issues and ensure smooth telecommunications operations.
- Company: Join a supportive team keeping the UK's communications networks running.
- Benefits: Career progression, wellness programme, and generous annual leave.
- Other info: Full training provided with opportunities to develop in telecoms and networking.
- Why this job: Make a real impact by connecting thousands of people every day.
- Qualifications: 5 GCSEs, tech skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team as a Technical Services Administrator
Location: Head Office, Crickhowell
Hours: Monday - Friday, 8:30am - 5:00pm
Department: Technical Services
About Us
We’re the people behind the scenes keeping the UK's communications networks running at peak performance. Our mission is simple: keep everyone connected - reliably, efficiently, and with minimal downtime. You’ll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience.
The Role
As our Technical Services Administrator, you’ll be the vital link between technical operations, suppliers, and our wider business. You’ll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly.
What You’ll Be Doing
- Investigating and resolving network issues (proactive & reactive troubleshooting)
- Liaising with 3rd party providers and contractors to keep services running
- Tracking equipment and managing stock using our in-house systems
- Reviewing and resolving 'bad actors' to improve network reliability
- Coordinating orders and deliveries for communication solutions
- Managing communications billing and ensuring data accuracy
- Supporting ad-hoc projects and team initiatives
- Providing outstanding customer support to both internal and external stakeholders
What We’re Looking For
- Education: Minimum 5 GCSEs (A*-C)
- Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge
- Experience: Previous admin experience preferred, customer service background a plus
- Attributes: Attention to detail, proactive problem solver, great communicator
What’s in it for you?
- Be part of a close-knit, supportive team that values your contribution
- Work in a role that blends technical problem-solving with customer service
- Opportunities to develop your skills in telecoms, networking, and technical admin
- Make a tangible impact on keeping thousands of people connected
- Full job training with career progression and development opportunities
- 21 days annual leave increasing to 22 days after a year’s service respectively
- Salary Sacrifice Pension Program with higher take-home pay and contributions
- Employee wellness program offering free confidential counselling service
- Life insurance scheme (4x annual salary)
Technical Support in Crickhowell employer: Brink's, Incorporated
Join a dynamic team at our Head Office in Crickhowell, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Technical Services Administrator, you'll enjoy a blend of technical problem-solving and customer service, with ample opportunities for skill development in telecommunications and networking. With benefits like a generous leave policy, a salary sacrifice pension programme, and an employee wellness initiative, we ensure that you not only thrive in your role but also maintain a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Crickhowell
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Brink's, Incorporated and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Brink's, Incorporated.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Technical Support in Crickhowell
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Brink's, Incorporated.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Brink's, Incorporated.
How to prepare for a job interview at Brink's, Incorporated
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
