At a Glance
- Tasks: Provide top-notch technical support and maintenance for ATMs while ensuring customer satisfaction.
- Company: Join a friendly team in a leading engineering firm focused on customer service.
- Benefits: Enjoy 21 days annual leave, full uniform, tools, and a company vehicle.
- Other info: Flexible 4 on 4 off schedule with excellent training and career growth opportunities.
- Why this job: Combine your passion for electronics with problem-solving in a rewarding role.
- Qualifications: Field Service Engineering experience preferred; strong communication and technical skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Department: Engineering
- Reports to: Gary Mitchell (REM)
- Description
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team.
In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers.
If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Experience Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem‑solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off – increases with length of service.
- Full uniform provided.
- Full tool kit provided.
- Company vehicle provided (small to mid‑sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 4 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24‑hour confidential counselling and more.
- Working Hours
- #J-18808-Ljbffr
Field Service Engineer - Preston in Wall employer: Brink’s Inc
Brink's Company is an exceptional employer, offering a dynamic work environment where operational excellence and leadership are at the forefront. With a competitive salary, annual bonuses, and a comprehensive benefits package, employees are empowered to grow their careers within a global organisation while making a significant impact in the cash and valuables management sector. The company's commitment to developing high-performing teams and fostering strong customer relationships creates a culture of collaboration and innovation, making it an ideal place for strategic leaders to thrive.
