Field Service Engineer – 4 on 4 off
Location: Derby/ East Midlands
Salary: £37,693 starting, up to £1,000 onboarding bonus & bonuses
Company: NoteMachine (A BRINK’s Company)
Shifts: 4 days on / 4 days off | 09:00 – 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us to take your engineering career to the next level with real rewards and opportunities within a global industry leader.
Who Are We?
We’re NoteMachine, one of Europe’s top ATM providers moving over £10 billion in cash annually, with over 14,000 machines across the UK. We deliver smart, secure, seamless cash access and are part of the global BRINK’s network, operating in 100+ countries with 59,000+ employees.
The Opportunity
As we expand our national engineering base, we’re looking for a Field Service Engineer who’s hands‑on, people‑savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you have experience with ATMs or are skilled in electro‑mechanical repair, if you’re a sharp problem‑solver, solution‑finder, master of tools, and great with customers, this role could be the perfect fit.
Standout Benefits & Perks
- £37,693 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance bonus
- Company van, fuel, tools & fitted uniform provided – personal use allowed per HMRC guidelines
- 4‑on / 4‑off shift pattern – consistent work‑life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 after first anniversary
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take‑home pay
- Life insurance – 4× salary cover
- Company sickness policy (CSP)
- Group income protection scheme – subject to qualifying criteria
- Strong career growth opportunities
What You’ll Do
- Perform second‑line break‑fix and preventive maintenance on our range of ATMs (Triton, Wincor, NCR).
- Collaborate with customers to identify and resolve technical issues, ensuring on‑time, full machine provision.
- Provide excellent customer service, treating all customers and stakeholders with respect and professionalism.
- Accurately document all service transactions and maintain detailed records of repairs or replacements.
- Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and development.
- Conduct quality control checks to ensure all repairs and replacements meet company standards.
What You’ll Need
- Field Service Engineering experience with electro‑mechanical systems.
- ATM experience ideal but not essential.
- A drive to deliver on daily calls and fix things right the first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem‑solving mindset.
- Clear, confident communication and customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent, IVAs, or bankruptcies in the last 10 years.
