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- Tasks: Provide top-notch technical support and maintenance for ATMs while ensuring customer satisfaction.
- Company: Join a leading company in the ATM service industry with a friendly team atmosphere.
- Benefits: Enjoy 21 days annual leave, full uniform, tools, and a company vehicle.
- Why this job: Kickstart your career in tech with hands-on experience and professional development opportunities.
- Qualifications: Technical skills and a passion for problem-solving; ATM experience is a plus.
- Other info: Flexible 4 on 4 off schedule with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off - this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 3 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours
4 on 4 off
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Truck Transportation
Field Service Engineer in Manchester employer: Brink’s Inc
Contact Detail:
Brink’s Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Field Service Engineer role. Highlight your technical skills and customer service experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Field Service Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially with ATMs if you have it. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for electronics and problem-solving. Let us know why you’re excited about the role and how you can contribute to our team’s success.
Show Off Your Customer Service Skills: Since we’re all about providing top-notch customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of treating customers with respect and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Brink’s Inc
✨Know Your Tech
Brush up on your knowledge of ATMs, especially Triton, Wincor, and NCR machines. Be ready to discuss any previous experience you have with these systems, as well as your troubleshooting methods. This will show that you're not just a people person but also technically savvy!
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being friendly and professional, so let your personality shine through!
✨Document Your Success
Be ready to talk about how you keep track of your work. Mention any systems or methods you use to document repairs and service transactions. This shows that you’re detail-oriented and organised, which is crucial for this position.
✨Stay Flexible
Since the job requires working weekends and holidays, be prepared to discuss your availability. Show that you’re adaptable and willing to meet the demands of the role. A positive attitude towards flexibility can really set you apart from other candidates!
