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For Companies At a Glance
- Tasks: Join our team to troubleshoot and resolve technical issues for ATMs across the UK.
- Company: Be part of NoteMachine, a leader in cash delivery solutions.
- Benefits: Enjoy comprehensive training, career progression, and wellness programmes.
- Why this job: Make a real impact by keeping ATMs running smoothly and supporting customers.
- Qualifications: No experience needed; just bring your passion for learning and teamwork.
- Other info: Flexible shifts with great employee perks and discounts after a year.
The predicted salary is between 30000 - 42000 £ per year.
Join our Technical Support Team! We’re looking for a Technical Support specialist to be part of NoteMachine’s mission to deliver cash when and where it’s needed most. This role is based on a 48‑hour a week schedule, covering 4 on 4 off shift patterns. With our in‑house training you’ll become the expert behind the connections that keep our ATMs running smoothly across the UK.
Responsibilities
- Dynamic day‑to‑day tasks ranging from basic router configurations to troubleshooting network faults.
- Act as the go‑to team for internal and external customers, resolving technical issues with precision.
- Work with engineers over the phone and manage spreadsheets, playing a pivotal role in our operations division.
Qualifications
- Team player with an eye for detail and passion for learning.
- No advanced experience required – we provide comprehensive training.
- Desirable: Good telephone manner and prior help‑desk experience.
Benefits
- Full job training with career progression and development opportunities.
- 21 days annual leave, increasing to 22 days after a year’s service.
- Salary sacrifice pension program increasing take‑home pay.
- Employee wellness program offering free confidential counselling.
- Life insurance scheme (4× annual salary).
- Store discounts with top brands after 12 months.
- Sickness insurance program after 12 months.
- Medicash access.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Information Technology
- Industry: Truck Transportation
Technical Support-2 in Crickhowell employer: Brink’s Inc
Contact Detail:
Brink’s Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support-2 in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NoteMachine. Understand their mission and values, and think about how you can contribute to delivering cash when and where it’s needed most.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with technical issues, brush up on basic router configurations and common network faults. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your communication skills! As a Technical Support specialist, you'll need a good telephone manner. During your interview, make sure to communicate clearly and effectively to demonstrate that you're the go-to person for resolving issues.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows your enthusiasm and makes it easier for us to keep track of your progress in the hiring process.
We think you need these skills to ace Technical Support-2 in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support role. Highlight any relevant experience, even if it’s just a passion for tech or customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re excited about joining our team at NoteMachine. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves helping customers over the phone, make sure to demonstrate your communication skills in your application. Clear and friendly language goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brink’s Inc
✨Know Your Tech Basics
Brush up on basic router configurations and common network issues. Even if you haven't worked in tech support before, showing that you understand the fundamentals will impress the interviewers.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone, practice explaining technical concepts in simple terms. Role-playing with a friend can help you get comfortable with this.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with others in the past, even if it's from school or previous jobs. This role is all about teamwork!
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about the training process or how success is measured in the Technical Support Team. This shows your genuine interest in the position.
