At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £35,256 plus bonuses, van, and healthcare perks.
- Other info: Enjoy a 4-on/4-off shift pattern for great work-life balance.
- Why this job: Be a key player in the future of cash access with real-world tech challenges.
- Qualifications: Experience with electro-mechanical systems; ATM experience is a bonus.
The predicted salary is between 35000 - 40000 £ per year.
Location: Field-Based – York
Salary: £35,256 starting + up to £1,000 onboarding bonus + bonuses
Company: NoteMachine (A BRINK’s Company)
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access.
Who Are We?
We’re NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £35,256 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4 × salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on-time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM Experience Is Ideal But Not Essential.
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer - York in Crickhowell employer: Brink’s Inc
Brink's Company is an exceptional employer, offering a dynamic work environment where operational excellence and leadership are at the forefront. With a competitive salary, annual bonuses, and a comprehensive benefits package, employees are empowered to grow their careers within a global organisation while making a significant impact in the cash and valuables management sector. The company's commitment to developing high-performing teams and fostering strong customer relationships creates a culture of collaboration and innovation, making it an ideal place for strategic leaders to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - York in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into NoteMachine and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match the role of a Field Service Engineer and be ready to share specific examples from your past experiences.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be prepared to discuss how you've tackled technical challenges before. Highlight your hands-on experience and how you’ve delivered excellent customer service in tricky situations.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows you're engaged and helps you figure out if NoteMachine is the right fit for you.
We think you need these skills to ace Field Service Engineer - York in Crickhowell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with electro-mechanical systems or ATMs, and don’t forget to showcase your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working with NoteMachine and how your skills align with the job. Keep it concise but engaging – we want to see your personality!
Showcase Your Technical Skills:In your application, be sure to mention any specific technical skills or tools you’re familiar with. If you’ve worked on similar machines or have experience in field service engineering, let us know – it could set you apart from other candidates!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Brink’s Inc
✨Know Your Tech
Brush up on your knowledge of electro-mechanical systems and ATMs. Even if you don’t have direct ATM experience, being familiar with the types of machines you'll be working on can really impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled technical challenges in the past. Highlight your methodical approach and how you resolved issues efficiently, as this is key for a Field Service Engineer.
✨Customer Service Matters
Since this role involves interacting with customers, be ready to demonstrate your communication skills. Share experiences where you provided excellent customer service, showing that you can handle various situations with professionalism.
✨Understand the Company Culture
Research NoteMachine and its position within the BRINK’s network. Understanding their values and mission will help you align your answers with what they’re looking for, making you a more attractive candidate.
