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- Tasks: Provide top-notch technical support for ATMs and solve customer issues.
- Company: Join a friendly team in a dynamic engineering environment.
- Benefits: Enjoy 21 days annual leave, full uniform, tools, and a company vehicle.
- Why this job: Kickstart your career with hands-on experience and professional development.
- Qualifications: Field Service Engineering background preferred; strong problem-solving skills required.
- Other info: Flexible 4 on 4 off schedule with great growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a friendly and customer‑oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem‑solving, and a commitment to delivering top‑notch customer service, we want to hear from you!
Responsibilities
- Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements
- Field Service Engineering background; experience on ATMs would be desirable.
- Valid UK driver’s licence with no more than 6 active points at the time of hire.
- Strong technical and problem‑solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail‑oriented with strong organisational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits
- Annual leave entitlement of 21 days for 4 on 4 off – this increases with length of service.
- Full uniform provided.
- Full tool kit provided.
- Company vehicle provided (small to mid‑sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 4 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24‑hour confidential counselling and more.
Working Hours
4 on 4 off
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Truck Transportation
Field Service Engineer - North London in Crickhowell employer: Brink’s Inc
Contact Detail:
Brink’s Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London in Crickhowell
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend having a few examples ready that showcase your problem-solving skills and customer service experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer - North London in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially with ATMs if you have it. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and problem-solving. Share specific examples of how you've tackled challenges in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Brink’s Inc
✨Know Your Tech
Brush up on your knowledge of ATMs, especially Triton, Wincor, and NCR machines. Be ready to discuss any relevant experience you have with these systems, as well as your troubleshooting methods. This will show that you're not just a people person but also technically savvy.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being friendly and professional, so let your personality shine through!
✨Document Your Success
Be ready to talk about how you keep detailed records of your work. Mention any systems or methods you use to document repairs and transactions. This shows that you’re organised and detail-oriented, which is crucial for this position.
✨Stay Flexible
Since the job requires working weekends and holidays, be prepared to discuss your availability. Show that you're adaptable and willing to meet the demands of the role. A positive attitude towards flexibility can really set you apart from other candidates.
