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- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £37,765 plus bonuses, van, and healthcare perks.
- Other info: Enjoy a 4-on/4-off shift pattern for work-life balance and career growth.
- Why this job: Be part of a global team and tackle real-world tech challenges.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
The predicted salary is between 37765 - 38765 £ per year.
4 on 4 off - Field Service Engineer
Location: Field-Based
Salary: £37,765 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK’s Company)
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.
Who Are We?
We’re NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem-solver, solution-finder, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £37,765 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls, and fix things right the first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer in Crickhowell employer: Brink’s Inc
Contact Detail:
Brink’s Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into NoteMachine and its role in the cash access industry. Understanding their values and recent developments can help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering and customer service. Think about how your past experiences align with the skills they're looking for, like problem-solving and communication.
✨Tip Number 3
Show off your hands-on skills! If you have any relevant projects or experiences, be ready to discuss them. Whether it’s fixing an electro-mechanical system or resolving a tech issue, real-life examples can make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm and helps you gauge if NoteMachine is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with electro-mechanical systems or ATMs, and don’t forget to showcase your problem-solving skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with NoteMachine and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills: Since this role involves interacting with customers, make sure to highlight your customer service experience. Share examples of how you've resolved issues or provided excellent service in the past. We value great communication!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at NoteMachine!
How to prepare for a job interview at Brink’s Inc
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Even if you don't have direct ATM experience, understanding the basics will show your enthusiasm and readiness to learn. Be prepared to discuss any relevant technical skills or experiences you've had.
✨Customer Service Matters
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Prepare to share how you handled difficult situations or resolved issues for customers in the past. This will demonstrate your people-savvy nature.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach common technical challenges that a Field Service Engineer might face. This will highlight your methodical mindset and ability to think on your feet.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers.