At a Glance
- Tasks: Design and manage global training programs for ATM Managed Services operations.
- Company: Join a leading company in financial services with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape training strategies.
- Other info: Dynamic role with opportunities for continuous improvement and global collaboration.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction globally.
- Qualifications: 5+ years in ATM operations or managed services; strong training program experience required.
The predicted salary is between 60000 - 80000 € per year.
We are seeking an accomplished and dynamic Manager – ATM Managed Services Training to join our team. This newly created role is responsible for designing, implementing, and managing training programs that support ATM Managed Services (AMS) operations globally. This position will establish a structured and scalable training framework to enable consistent service delivery, improve operational performance, and support ongoing growth across monitoring centers, field services, system rollouts, and operational support teams. As part of the Global Operations team, this role will work closely with regional and country partners to enable AMS services and standardize support structures, ensuring consistent delivery and driving customer satisfaction.
Key Responsibilities
- Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations.
- Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
- Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
- Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
- Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
- Act as the primary point of contact for AMS training initiatives across regions.
- Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
- Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements.
- Provide regular reporting to leadership on training participation, results, and operational impact.
- Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
- Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
- Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.
Preferred Qualifications
- Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
- Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.
- Proven experience building and managing training programs in operational, SLA-driven environments.
- Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
- Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
- Proficiency with training tools, learning platforms, and operational reporting systems.
Additional Requirements
- Willingness to travel domestically and internationally as business needs require.
- Relocation assistance is not available for this role.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Flexibility to work across different time zones to support global AMS operations.
- Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction.
ATM Managed Service Training Manager employer: Brink’s Inc
Join a forward-thinking company that prioritises employee development and fosters a collaborative work culture. As an ATM Managed Service Training Manager, you will have the opportunity to design impactful training programmes that drive operational excellence across global teams, while enjoying a supportive environment that encourages innovation and continuous improvement. With a focus on professional growth and a commitment to customer satisfaction, this role offers a unique chance to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land ATM Managed Service Training Manager
✨Tip Number 1
Network like a pro! Reach out to people in the ATM Managed Services field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your training program successes and how you've improved operational performance in past roles. This will make you stand out during interviews.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait for the perfect moment. Apply right away and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Stay adaptable! Be ready to discuss how you can tailor training programs to meet local needs while keeping global standards. Flexibility is key in this role, so show them you can roll with the punches.
We think you need these skills to ace ATM Managed Service Training Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ATM Managed Services Training Manager. Highlight your experience in designing training programmes and managing operations, as well as any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to improve operational performance and drive customer satisfaction.
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, make sure to highlight your collaboration skills. Share experiences where you partnered with different stakeholders to achieve common goals, especially in training or operational contexts.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Brink’s Inc
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and how they can be applied to ATM Managed Services. Be ready to discuss specific examples of training programmes you've designed or implemented, and how they improved operational performance.
✨Understand the Business Objectives
Familiarise yourself with the company's operational goals and service-level agreements (SLAs). During the interview, demonstrate how your training strategies align with these objectives and how you can translate business needs into effective training solutions.
✨Showcase Collaboration Skills
This role requires working closely with various teams. Prepare to share experiences where you successfully collaborated with stakeholders from different departments. Highlight how you identified training needs and closed skill gaps through teamwork.
✨Be Data-Driven
Emphasise your ability to define and track measurable training outcomes. Discuss how you’ve used operational data and KPIs to assess training effectiveness in the past, and be ready to suggest ways to enhance training based on data insights.
