4 on 4 off - Field Service Engineer
Location: Field-Based - Chester/Wrexham
Salary: £36,419 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK’s Company)
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
As a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access
Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.
Who Are We?
We’re NoteMachine , one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14, 000 , machines in our ATM network , covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you’re experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks
- £36,419 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday , rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
- Conduct quality control checks to ensure that all repairs and replacements meet company standards
What You’ll Need
- Field Service Engineering experience with electro-mechanical systems
- ATM experience is ideal but not essential
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points)
- A methodical, problem-solving mindset
- Clear, confident communication & customer service skills
- Willingness to travel and work weekends/holidays on rotation
- No live or spent , IVAs, or bankruptcies in the last 10 years
