At a Glance
- Tasks: Support players through various channels and enhance their gaming experience.
- Company: Join a dynamic team at Bring It On, a leader in skill games.
- Benefits: Attractive salary, stock options, and a home office budget for your workspace.
- Other info: Work remotely, enjoy a results-driven culture, and grow with us.
- Why this job: Be the voice of players and help shape their gaming journey.
- Qualifications: 4+ years in customer support or iGaming, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you. Are you ready to create awesomeness?
Responsibilities
- Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
- Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
- Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
- Maintain detailed documentation of player interactions and issues using our CRM.
- Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
- Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
- Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
- Collaborate with other teams to provide promotional offers and inform players about new game features and events.
- Develop guidelines and procedures for future support team members.
Requirements
- Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.
- Past experience in KYC, and working with payments processors.
- Exceptional verbal and written communication skills in English.
- Proficiency with CRM tools and experience documenting interactions.
- Strong empathy, with an ability to listen attentively and provide tailored solutions.
- Excellent time management skills and the ability to work flexible hours.
- Experience working in remote settings and self-driven to work independently.
Advantages
- Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
- Experience with analytics or proficiency in Excel is preferred.
Perks
- Attractive salary that meets your expectations.
- Stock options - when the company succeeds, you become rich.
- Home office budget - craft a top-notch environment to create wonders from.
- No physical office - work from anywhere you want to.
- Enjoy a culture focused on results and creating amazing player experiences.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you feel the above describes you perfectly - Apply now!
Locations
Player Support Specialist in Cheshire, Warrington employer: Bring It On
Bring It On is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member has the autonomy to make a significant impact. With a focus on results and player experience, employees enjoy attractive salaries, stock options, and the flexibility to work from anywhere, all while being part of a world-class team dedicated to creating engaging skill games. The company prioritises employee growth and values diversity, making it a rewarding place for those seeking meaningful employment in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Player Support Specialist in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bring It On. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bring It On before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Player Support Specialist in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bring It On:Your cover letter is your chance to shine! Tell us why you want to work at Bring It On specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bring It On!
How to prepare for a job interview at Bring It On
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
