Director of Protective Services

Our client is a private, nonprofit agency dedicated to helping people in northeast Massachusetts maintain the highest level of independence, health, and safety as they age. They serve as a trusted resource connecting people of all ages and abilities and their caregivers with impartial information, quality services, and vigorous advocacy to help them lead fulfilling lives in the community. They are a Massachusetts designated Protective Services Provider, Aging Services Access Point and an Area Agency on Aging.

The Director of Protective Services is responsible for the overall operations, administration and development of the programs to effectively address issues of older adult abuse, neglect, financial exploitation and self-neglect of elders in the community, in compliance with standards set by the Executive Office of Aging & Independence (AGE), Social Security and all other relevant guiding bodies.

• Manage all Protective Services program functions, assuring compliance with regulatory requirements of the AGE.
• Provide clinical supervision for Protective Services Assistant Director and Financial Resources Manager.
• Conduct weekly group supervision meetings with PS Supervisors and Financial Resources manager, including individual case reviews for investigation and service planning, compliance with AGE regulations and addressing issues related to the overall functioning of the PS process.
• Conduct bi-weekly Protective Services Team meetings for educating staff regarding agency and AGE policies and staff culture development.
• Run APS reports as required by AGE and analyze Protective Services trends monthly report to ensure regulatory compliance and program efficiency, submit to AGE as required.
• Manage monthly Quality Audits of PS workers and Supervisors, addressing any individual performance issues identified through the audits.
• Collaborate with QA Manager to track trends and address any compliance or efficiency concerns monthly.
• Participate in AGE monthly Protective Service Regional meetings.
• Collaborate with AGE and other Massachusetts Protective Services Programs to facilitate best practices and adherence to regulations.
• Provide Protective Services trainings to community groups in accordance with AGE contract.
• Develop and enhance community visibility and rapport with service providers in the older adult channels, including Councils on Aging, housings, homeless shelters and community coalitions such as NS REACT and TRIAD.
• Participate in agency Senior Management meetings and high-risk meetings, representing the Protective Services and Financial risk management services as needed for consumers.
• Review processes for enhancement, such as debit card options and other programs as identified by Massachusetts Money Management Program Manager.
• Monitor and review Money Management audits.
• Assist as needed in Social Security audit process for Representative Payee Program.
• Conduct timely performance reviews of assigned staff.
• Develop Annual Operating Plan and long term strategic planning for PS and FRS.

• 5+ years of experience in crisis intervention, preferably with older adults.
• Experience in a Protective Services position preferred.
• Advanced Social work license preferred, LICSW or LICSW-eligible.
• Good verbal, written communication, conflict resolution, negotiation, and public speaking skills.
• Experience in program development and program management.
• Experience in program quality management, budget preparation and staff development.
• Competency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.

You will find a work environment that combines a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds, a focus on innovation with a team recognised for developing and implementing innovative programs and novel solutions, encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills, and a satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.