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- Tasks: Assist customers with vehicle bookings and provide seamless service from drop-off to handover.
- Company: Join Brindley Group, a leading family-owned motor retailer in the Midlands since 1931.
- Benefits: Enjoy 22 days holiday, a pension scheme, life insurance, and discounts worth up to £1,000 annually.
- Other info: This is a permanent, full-time role based in West Bromwich with opportunities for growth.
- Why this job: Kickstart your career in the motor trade with full training and a supportive team environment.
- Qualifications: No prior experience needed; just bring your passion for customer service and great organisational skills.
Benefits 22 Days Holiday, plus Bank Holidays
Company Pension
Life Insurance
Employee Car Scheme (after six months of employment)
Membership to our Brindley Discount Club with savings of up to £1,000 per year on everyday expenses
Salary Minimum Wage
Closing Date 20/08/2025
Job Introduction
Brindley Hyundai West Bromwich are currently looking to recruit a full time, permanent Trainee Service Advisor to be based at our busy site in West Bromwich. We require a highly customer focused individual, to deliver exceptional service and advice within to all our customers. Previous experience is not essential for this role as full training can be given for the right candidate.
As a trainee, you will be provided with both in-house & manufacturer training to run alongside the practical day-to-day role to help you progress. This is a great opportunity to join the motor trade and embark on a new, exciting and rewarding career with The Brindley Group.
About the Role
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
- Liaising with the Workshop to ensure customers vehicles are ready on time
About You
- You will have the passion to deliver an excellent customer experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- You will have excellent organisational skills and punctuality
- You will have great administrative skills with knowledge of dealer management systems
- Ability and confidence to sell
Why Brindley?
Founded in 1931, Brindley Group stands as one of the largest privately and family-owned motor retailer groups in the Midlands. We employee locally over 300 and we are still growing. The Brindley Group currently represents 9 of the world\’s most prestige vehicle brands; in 13 dealerships across the West Midlands, we provide a fantastic working environment and we are committed to \’Developing Talent\’ and \’Building Careers\’.
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Get in Touch
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So please feel free to contact us.
W Brindley (Garages) Ltd
Reg Company No. 333492
W Brindley Garages (Cannock) Limited
Reg Company No. 01084302
W Brindley (Garages) Limited, W Brindley Garages (Cannock) Limited Central Car Clearance LLP is authorised and regulated by the Financial Conduct Authority for consumer credit activity and the Firm Reference Numbers are 689220, 688878 and 688893 respectively. Permitted activities include acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
Insurance Disclosure
W Brindley (Garages) Limited, W Brindley Garages (Cannock) Limited Central Car Clearance LLP is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
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Trainee Service Advisor employer: Brindley Garages
Contact Detail:
Brindley Garages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding the basics of vehicle maintenance and repair can help you communicate effectively with customers and the workshop team.
✨Tip Number 2
Practice your communication skills, especially in building rapport with customers. Role-playing scenarios with friends or family can help you feel more confident when meeting customers for the first time.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for booking customer vehicles. This will demonstrate your ability to manage multiple tasks efficiently, which is crucial for the role.
✨Tip Number 4
Research Brindley Group and their values. Being knowledgeable about the company and its commitment to developing talent will show your genuine interest in becoming part of their team.
We think you need these skills to ace Trainee Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience or skills that relate to the role of a Trainee Service Advisor. Even if you don't have direct experience, emphasise transferable skills such as communication, organisation, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention why you're interested in the automotive industry and how you can contribute to Brindley Hyundai's commitment to exceptional service.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as organisational abilities, punctuality, and administrative skills. Provide examples of how you've demonstrated these skills in previous roles or experiences.
Show Enthusiasm for Learning: Since this position offers training, express your eagerness to learn and grow within the company. Mention any previous experiences where you successfully adapted to new challenges or acquired new skills quickly.
How to prepare for a job interview at Brindley Garages
✨Show Your Customer Focus
As a Trainee Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent service in the past, even if it's from previous jobs or volunteer work. This will demonstrate your commitment to customer satisfaction.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills. Be ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, as this will show that you're prepared for the fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to your ability to handle customer complaints or how you would prioritise tasks when multiple customers need assistance. Practising your responses can help you feel more confident during the interview.
✨Express Your Willingness to Learn
Since previous experience isn't essential, highlight your eagerness to learn and grow within the company. Discuss any relevant training or courses you've taken, and express your enthusiasm for the in-house and manufacturer training offered by Brindley.