Service Advisor in Cannock

The Brindley Group are currently looking for a Service Advisor to join the group at our OMODA & JAECOO dealership in Cannock.

This is an exciting opportunity to become part of one of the world’s fastest growing automotive brands and help us continue introducing the public to OMODA and JAECOO’s innovative and high-specification vehicles.

The Role

As a Service Advisor, you will play a key role in supporting the continued growth and development of the OMODA & JAECOO brands within the Cannock market.

You will be responsible for delivering an exceptional customer experience throughout the entire aftersales journey, acting as the key link between our customers and workshop team.

This is a fast-paced and customer-focused role suited to an organised, energetic and professional individual who enjoys working with people and thrives in a busy dealership environment where no two days are the same.

The successful candidate must be capable of managing a busy front-of-house environment where attention to detail, communication and customer satisfaction are essential to success. You will oversee customer bookings, workshop coordination and service communication, ensuring every customer receives a seamless and professional experience from start to finish.

You will be expected to create a positive first impression for customers visiting the dealership while maintaining excellent operational standards throughout the service department. Daily responsibilities will include booking vehicles into the workshop, liaising with technicians, updating customers on vehicle progress and ensuring all customer queries are handled professionally and efficiently.

A key part of the role will involve managing and improving every stage of the customer journey, from initial booking and vehicle drop-off through to repair completion and vehicle handover. The ideal candidate will understand the importance of delivering a premium and modern customer experience that reflects the innovation and quality of both the OMODA & JAECOO brands.

Key Responsibilities:

• Welcoming customers and creating a professional first impression
• Managing vehicle bookings for servicing, maintenance and repairs
• Liaising closely with the workshop team to ensure efficient scheduling
• Keeping customers updated throughout the repair and service process
• Identifying additional work and gaining customer authorisation professionally
• Managing customer queries and resolving issues effectively
• Delivering a smooth and professional vehicle handover experience
• Supporting the aftersales team in achieving excellent customer satisfaction

This role requires someone who can combine excellent customer service skills with organisation, professionalism and adaptability. We are looking for a motivated team player who enjoys delivering outstanding customer experiences and wants to continue developing within a modern dealership environment.

About You

• Minimum 2 years’ experience as a Service Advisor within the motor industry
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to work confidently within a fast-paced, target-driven environment
• Professional, well-presented and motivated attitude
• Experience using dealer management systems such as Pinnacle or Pinewood would be advantageous
• Strong ability to manage workload and prioritise effectively
• Full UK driving licence preferred

What We Offer

• Company pension
• Life insurance
• Ongoing manufacturer training and development
• Career progression opportunities within Brindley Group
• Supportive and professional working environment
• The opportunity to work with one of the automotive industry’s fastest growing brands
  

If you are ambitious, customer-focused and excited by the opportunity to be part of a brand taking the country by storm, we would love to hear from you.