At a Glance
- Tasks: Support our busy service department and ensure excellent customer communication.
- Company: Join one of the Midlands' largest privately-owned motor retailer groups.
- Benefits: Full training, career progression, 17 days annual leave, and competitive salary.
- Other info: Dynamic environment with opportunities for growth in the automotive industry.
- Why this job: Be part of a friendly team and make a real impact on customer experiences.
- Qualifications: Organisational skills, strong communication, and a customer-focused attitude.
The predicted salary is between 22000 - 24000 £ per year.
The Brindley Group are currently looking to recruit a friendly, organised and customer‑focused Service Administrator to join the team at our Nissan Service Centre in Cannock. This is an excellent opportunity to join one of the Midlands' largest privately‑owned motor retailer groups and become part of a busy and professional aftersales department. We are looking for an enthusiastic individual with excellent communication and organisational skills who enjoys working in a fast‑paced environment while delivering outstanding customer service.
The Role
As a Service Administrator, you will play an important role in supporting the day‑to‑day operation of our busy service department, ensuring customers receive excellent communication before, during and after their service appointment. You will be responsible for coordinating customer bookings, maintaining accurate records across multiple systems and providing administrative support to help ensure the smooth running of the department. This is a varied role suited to someone who is highly organised, enjoys speaking with customers and has excellent attention to detail.
Daily responsibilities will include:
- Contacting customers to confirm their service booking appointments and vehicle drop‑off times
- Providing customers with progress updates while their vehicle is in the workshop
- Creating service bookings from online enquiries, Book My Garage and the 360 database
- Maintaining and cleansing customer data across internal systems, including 360 and Motability bookings
- Supporting the service department with general administrative duties
- Providing a welcoming and professional experience for customers visiting the dealership
- Maintaining accurate customer records and ensuring all information is up to date
The successful candidate will understand the importance of delivering excellent customer service while maintaining accuracy and efficiency in a busy dealership environment.
About You
- Previous administrative experience would be advantageous
- Experience with data cleansing would be preferred but is not essential
- Excellent organisational and time management skills
- Strong communication and customer service skills
- Confident using computer systems and maintaining accurate records
- Professional, friendly and approachable manner
- Ability to work independently and as part of a team
- Strong attention to detail and a proactive approach to work
What We Offer
- The opportunity to join one of the Midlands' largest privately‑owned dealer groups
- A friendly and supportive working environment
- Full training provided
- Career progression opportunities within Brindley Group
- 17 days annual leave (including bank holidays)
- Competitive salary in line with National Minimum Wage
If you are organised, customer‑focused and looking to become part of a professional and growing automotive business, we would love to hear from you.
Service Admin in Cannock employer: Brindley Garages
The Brindley Group is an exceptional employer, offering a friendly and supportive work environment at our Nissan Service Centre in Cannock. As part of one of the Midlands' largest privately-owned motor retailer groups, employees benefit from comprehensive training, career progression opportunities, and a commitment to outstanding customer service, making it a rewarding place to grow professionally while contributing to a dynamic team.
