At a Glance
- Tasks: Lead and inspire the reception team to create memorable guest experiences.
- Company: Join Brindisa, where authentic food and hospitality shine.
- Benefits: Enjoy 28 days holiday, discounts, childcare vouchers, and career progression.
- Other info: Opportunity for trips to Spain and a dynamic work environment.
- Why this job: Be the face of our restaurants and make a lasting impression on guests.
- Qualifications: 4+ years in a fast-paced reception role with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced and charismatic Reception Manager to lead our reception team (multi sites South Kensington, Battersea and Richmond) and ensure every guest enjoys a seamless, personalised experience. You will be the first and last point of contact for our guests, setting the tone for their visit and leaving a lasting impression.
About the role
- Lead, train, and inspire the reception team
- Manage reservations, enquiries, VIPs, and guest flow
- Build strong relationships with guests, ensuring memorable experiences
- Support wider restaurant operations during peak periods
- Maintain accurate reservation systems and procedures
About You
- Minimum 4 years’ experience in a similar role in a fast‑paced environment
- Confident using SevenRooms and/or OpenTable
- Passionate about hospitality with excellent service standards and attention to detail
- Strong leadership, mentoring, and delegation skills
- Flexible, team‑oriented, and resilient under pressure
Be part of our team
Here at Brindisa, our food is homely and authentic, with flavour always being the key factor. Above all, our food is about sharing. We celebrate the culture and dining experience of small plates. We have a direct relationship with all our suppliers, bringing their ethos and quality to the table.
We offer:
- 28‑day holiday
- 35% discounts in our restaurants and our retail offerings
- Childcare vouchers
- Cycle to work scheme
- Refer a friend reward
- Opportunity to progress within the business across our sites
- Opportunity for trips to Spain to meet our producers
Reception Manager in Richmond employer: Brindisa Tapas
Brindisa is an exceptional employer that values its team members and fosters a vibrant work culture centred around hospitality and authentic food experiences. With opportunities for professional growth, generous benefits like 28 days of holiday, substantial discounts, and unique experiences such as trips to Spain, we ensure our employees feel valued and inspired in their roles across our beautiful locations in South Kensington, Battersea, and Richmond.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Richmond
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Reception Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, let your charisma shine through. Remember, they’re looking for someone who can lead and inspire a team, so be yourself and showcase your passion for hospitality.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle guest complaints or manage a busy reception during peak times. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Reception Manager in Richmond
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in a fast-paced environment. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in previous roles.
Be Detail-Oriented:Attention to detail is key in our industry. When filling out your application, double-check for any typos or errors. A polished application shows us you care about the little things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brindisa Tapas
✨Know the Company Inside Out
Before your interview, make sure you research Brindisa thoroughly. Understand their values, the dining experience they offer, and their approach to hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team, handled conflicts, or improved service standards. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Demonstrate Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share stories about memorable guest interactions or how you've gone above and beyond to ensure a great experience. This passion is key to fitting into Brindisa's culture and making a lasting impression on guests.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you've had to manage reservations under pressure or deal with difficult guests. Practising your responses will help you feel more confident and articulate during the interview.
