At a Glance
- Tasks: Lead a high-performing Account Management team and drive client retention and growth.
- Company: Fast-growing global Employer of Record and international payroll provider.
- Benefits: Competitive salary, significant OTE, remote work, and career progression opportunities.
- Other info: Opportunity for executive visibility and influence in a tech-driven environment.
- Why this job: Shape a global Account Management function and work with high-profile international clients.
- Qualifications: Proven leadership in Account Management and strong commercial acumen.
The predicted salary is between 90000 - 110000 £ per year.
Exceptional Account Managers build relationships. Great leaders build teams that grow revenue. We're partnering with a fast-growing global Employer of Record (EOR) and international payroll provider to appoint a Head of Account Management; a genuine player-manager who thrives on leading from the front. This is not a role where you'll simply manage people. You'll inherit a team of five Account Managers and Strategic Account Managers while retaining ownership of a portfolio of strategic global clients. You'll coach, mentor and develop the team, whilst personally driving client retention, expansion and executive-level relationships.
We're looking for someone who sees Account Management as a commercial growth function, not simply a customer service team. You'll be responsible for:
- Leading and developing a high-performing Account Management team.
- Managing and growing a portfolio of strategic international clients.
- Driving client retention, expansion revenue and Net Revenue Retention (NRR).
- Building executive-level relationships with global organisations.
- Embedding structured account planning, QBRs and commercial forecasting.
- Working cross-functionally with Operations, Product, Payroll and Sales to deliver exceptional client outcomes.
We're looking for someone with:
- Proven experience leading Account Management, Client Success or Strategic Accounts teams.
- A track record of retaining and growing enterprise B2B client portfolios.
- Strong commercial acumen with experience negotiating renewals, upsells and strategic growth opportunities.
- Experience within Employer of Record (EOR), Global Payroll, HR Technology, Workforce Solutions or Professional Services.
- A coaching mentality with the ability to develop high-performing teams whilst remaining hands-on with clients.
Why consider this opportunity?
- A genuine opportunity to shape and build a growing global Account Management function.
- High-profile international clients.
- Executive visibility and influence.
- A business investing heavily in technology, AI and global workforce solutions.
- Significant career progression as the organisation continues its growth journey.
If you enjoy building trusted client partnerships, leading from the front and creating commercial growth through exceptional account management, I'd love to have a confidential conversation. Apply directly or contact me for a confidential discussion.
Head of Account Management | Global EOR & International Payroll (£180k OTE) in Portsmouth employer: Brilliantin Recruitment
Join a dynamic and innovative global Employer of Record and international payroll provider that prioritises employee growth and development. With a strong focus on building high-performing teams and fostering executive-level relationships, this company offers a collaborative work culture where your contributions directly impact client success and business expansion. Enjoy the flexibility of remote work combined with opportunities for travel, all while being part of a forward-thinking organisation that invests in cutting-edge technology and solutions for the global workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management | Global EOR & International Payroll (£180k OTE) in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brilliantin Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brilliantin Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Account Management | Global EOR & International Payroll (£180k OTE) in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brilliantin Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Brilliantin Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brilliantin Recruitment!
How to prepare for a job interview at Brilliantin Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
