At a Glance
- Tasks: Guide customers through their jewellery journey, providing personalised experiences in-store and online.
- Company: Join a fast-growing e-commerce jeweller committed to sustainability and inclusivity.
- Benefits: Enjoy competitive pay, career growth opportunities, and wellness reimbursements.
- Other info: Dynamic team culture with regular events and a focus on personal development.
- Why this job: Make a real impact by creating memorable moments for customers while exceeding sales targets.
- Qualifications: Passion for sales and excellent communication skills are essential.
The predicted salary is between 20 - 22 £ per hour.
As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. The targeted budget for this position is $20-22 per hour.
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
That’s why we offer an excellent training program and endless opportunities for career growth!
In addition, we offer competitive compensation and a robust benefits package, including:
- Career Growth: Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
- Lifestyle Spending Account: Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
- Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts: As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Sales Incentive Programs: Incentive programs to recognize and reward sales performance.
- Employee Assistance Program: Offers 24/7 access to counseling!
- Paid Time Off: You’ll accrue 3 weeks of PTO in your first year.
- Parental Leave: Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life Insurance: Pre-Tax Commuter Benefits.
If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.
Sales Assistant - Events Promotions in Birmingham employer: Brilliant Earth
Brilliant Earth is an exceptional employer located in Birmingham, Michigan, offering a vibrant work culture that prioritises employee growth and well-being. With a strong commitment to sustainability and inclusivity, employees benefit from competitive compensation, comprehensive training programs, and a supportive environment that fosters collaboration and personal development. Join a diverse team dedicated to transforming the jewelry industry while enjoying generous perks like paid time off, mental wellness resources, and a lifestyle spending account.
