Job Description
Scope of Support
- Meeting room and event support for senior leadership teams
- Hypercare support for CEO and EXCO users
- Printer refresh programs, replacement activities, and coordination with third-party suppliers
- Direct engagement with senior managers for building operations and technology refresh programs
- Mobile device setup, configuration, and delivery to end users
- Digital Media Player support across sites, including installation, break-fix, and onsite troubleshooting
- Support for high-visibility facilities and infrastructure activities, including network hardware upgrade programs
- Incident response and site connectivity troubleshooting, working closely with the Network team
- Ability to provide out-of-hours support to maintain business continuity when required
- Advanced troubleshooting activities beyond standard L2 support levels
Requirements
- 5+ years of IT/Field Support experience
- Strong Windows and Microsoft 365 support skills
- Experience with VIP/Executive users
- Good network troubleshooting knowledge
- Experience supporting meeting rooms, printers and mobile devices
- Strong communication and stakeholder-management skills
- Ability to work independently and handle high-priority incidents
- Professional and customer-focused approach
Requirements
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team), such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.
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Network Support Engineer in Morden employer: Brilliant Computers
As an IT Support Engineer in London, you will join a dynamic and inclusive work culture that prioritises employee growth and development. The company offers competitive benefits, including ongoing training opportunities and a supportive environment that encourages collaboration and innovation. With a focus on customer satisfaction and professional engagement, this role provides a meaningful opportunity to make a real impact within a thriving enterprise IT setting.
