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- Tasks: Provide exceptional customer support and engage with customers via phone, chat, and face-to-face.
- Company: Brillband, a rapidly growing tech scale-up in Glasgow.
- Benefits: ÂŁ27,500 base salary, uncapped commission, 33 days holiday, and flexible shifts.
- Why this job: Make a real difference while building relationships and solving problems.
- Qualifications: Outgoing, confident, and eager to thrive in a fast-paced environment.
- Other info: Join a passionate team and make a significant impact as we expand.
The predicted salary is between 27500 - 27500 ÂŁ per year.
đź“Ť Glasgow City Centre (Hybrid) | ÂŁ27500 + Uncapped Commission | Full-time, Shift Work (including weekends)
About the Role: Are you passionate about making a real difference in people's lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!
What You'll Do:
- Provide exceptional customer support by resolving queries and connection issues efficiently.
- Engage proactively with potential customers who have shown interest via our website.
- Act as a brand ambassador, building awareness of our growing business across Glasgow.
- Utilise advanced tools to swiftly address customer issues—with expert support when needed.
- Manage inbound sales calls, identifying opportunities for upselling and customer retention.
What You'll Get:
- Competitive base salary of ÂŁ27500.
- Uncapped commission based on successful sales and customer retention.
- 33 days holiday per year to relax and recharge.
- Work-life balance with flexible shifts (weekend work required twice a month).
Why You'll Love It Here:
- Join a rapidly growing, dynamic scale-up.
- Work alongside a passionate team backed by fantastic investors.
- Opportunity to make a significant impact as we expand across the UK.
Who We're Looking For:
- Outgoing, confident individuals eager to interact with customers.
- Relationship-builders who enjoy problem-solving.
- Intercom experience beneficial (full training provided).
- Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.
This is not just another customer support role – it’s your chance to join something truly exciting and impactful! 👉 Apply now and be part of our incredible journey!
Customer Support Team Mate in Worcester employer: Brillband
Contact Detail:
Brillband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Mate in Worcester
✨Tip Number 1
Get to know the company inside out! Research Brillband's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers directly, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at Brillband.
We think you need these skills to ace Customer Support Team Mate in Worcester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see how passionate you are about making a difference in people's lives and engaging with customers. Share any relevant experiences that highlight your love for customer service.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'problem-solving' and 'relationship-builder', to show us you understand what we're looking for. This helps us see how you align with our values!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key skills and experiences that relate to the Customer Support Team Mate role. This makes it easier for us to see your potential!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our journey!
How to prepare for a job interview at Brillband
✨Know the Company Inside Out
Before your interview, take some time to research Brillband. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Highlight your problem-solving abilities and how you can make a real difference in customers' lives, as this is key for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking relevant questions. This shows that you’re not just waiting for your turn to speak, but genuinely interested in the conversation.
✨Be Ready for Role-Play Scenarios
Since the role involves direct customer interaction, be prepared for potential role-play scenarios during the interview. Practise handling common customer queries or complaints, showcasing your ability to think on your feet and maintain a positive attitude under pressure.