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- Tasks: Provide exceptional customer support and engage with customers via phone, chat, and face-to-face.
- Company: Brillband, a dynamic scale-up in Glasgow with a passionate team.
- Benefits: ÂŁ27,500 base salary, uncapped commission, 33 days holiday, and flexible shifts.
- Why this job: Make a real difference while growing your career in a fast-paced environment.
- Qualifications: Outgoing, confident individuals with problem-solving skills; experience with Intercom is a plus.
- Other info: Join a rapidly growing company and make a significant impact across the UK.
The predicted salary is between 27500 - 27500 ÂŁ per year.
đź“Ť Glasgow City Centre (Hybrid) | ÂŁ27500 + Uncapped Commission | Full-time, Shift Work (including weekends)
About the Role: Are you passionate about making a real difference in people's lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!
What You'll Do:
- Provide exceptional customer support by resolving queries and connection issues efficiently.
- Engage proactively with potential customers who have shown interest via our website.
- Act as a brand ambassador, building awareness of our growing business across Glasgow.
- Utilise advanced tools to swiftly address customer issues—with expert support when needed.
- Manage inbound sales calls, identifying opportunities for upselling and customer retention.
What You'll Get:
- Competitive base salary of ÂŁ27500.
- Uncapped commission based on successful sales and customer retention.
- 33 days holiday per year to relax and recharge.
- Work-life balance with flexible shifts (weekend work required twice a month).
Why You'll Love It Here:
- Join a rapidly growing, dynamic scale-up.
- Work alongside a passionate team backed by fantastic investors.
- Opportunity to make a significant impact as we expand across the UK.
Who We're Looking For:
- Outgoing, confident individuals eager to interact with customers.
- Relationship-builders who enjoy problem-solving.
- Intercom experience beneficial (full training provided).
- Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.
This is not just another customer support role – it’s your chance to join something truly exciting and impactful! 👉 Apply now and be part of our incredible journey!
Customer Support Team Mate in Dartford employer: Brillband
Contact Detail:
Brillband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Mate in Dartford
✨Tip Number 1
Get to know the company inside out! Research Brillband's values, mission, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a spot on the team. Plus, it shows initiative and can give you insider info!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Brillband family. Let’s get you on board!
We think you need these skills to ace Customer Support Team Mate in Dartford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see how passionate you are about making a difference in people's lives and engaging with customers. Share any relevant experiences that highlight your love for customer service.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'problem-solving' and 'relationship-builder', to show us you understand what we're looking for. This helps us see how you can be a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the role. This makes it easier for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our incredible journey at Brillband!
How to prepare for a job interview at Brillband
✨Know the Company Inside Out
Before your interview, take some time to research Brillband. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Highlight your problem-solving abilities and how you can bring that to the role of a Customer Support Team Mate.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you value communication, which is key in customer support.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios where you might have to handle a customer query or complaint. Practise common customer service situations beforehand so you can respond confidently and effectively during the interview.