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- Tasks: Provide exceptional customer support and engage with customers via phone, chat, or face-to-face.
- Company: Brillband is a dynamic scale-up focused on customer satisfaction and growth.
- Benefits: Enjoy a competitive salary, uncapped commission, 33 days holiday, and flexible shifts.
- Why this job: Join a passionate team and make a real impact as we expand across the UK.
- Qualifications: Outgoing individuals who enjoy problem-solving; Zendesk experience is a plus but training is provided.
- Other info: This role offers a unique opportunity to be part of an exciting journey!
The predicted salary is between 20000 - 30000 £ per year.
🚀 Customer Service Team Mate 🚀
📍 Glasgow City Centre (Hybrid) | £27500 + Uncapped Commission | Full-time, Shift Work (including weekends)
🌟 About the Role: Are you passionate about making a real difference in people\’s lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!
✅ What You\’ll Do:
- Provide exceptional customer support by resolving queries and connection issues efficiently.
- Engage proactively with potential customers who have shown interest via our website.
- Act as a brand ambassador, building awareness of our growing business across Glasgow.
- Utilise advanced tools to swiftly address customer issues—with expert support when needed.
- Manage inbound sales calls, identifying opportunities for upselling and customer retention.
🎯 What You\’ll Get:
- Competitive base salary of £27500.
- Uncapped commission based on successful sales and customer retention.
- 33 days holiday per year to relax and recharge.
- Work-life balance with flexible shifts (weekend work required twice a month).
✨ Why You\’ll Love It Here:
- Join a rapidly growing, dynamic scale-up.
- Work alongside a passionate team backed by fantastic investors.
- Opportunity to make a significant impact as we expand across the UK.
💡 Who We\’re Looking For:
- Outgoing, confident individuals eager to interact with customers.
- Relationship-builders who enjoy problem-solving.
- Intercom experience beneficial (full training provided).
- Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.
🚨 This is not just another customer support role – it’s your chance to join something truly exciting and impactful!
👉 Apply now and be part of our incredible journey!
Customer Support Team Mate employer: Brillband
Contact Detail:
Brillband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Mate
✨Tip Number 1
Familiarise yourself with Brillband's services and values. Understanding what the company stands for will help you engage more authentically with customers and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident when interacting with potential customers.
✨Tip Number 3
Get comfortable with using customer support tools like Zendesk. Even if you haven't used it before, showing a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 4
Highlight your problem-solving abilities in conversations. Think of specific examples where you've successfully resolved issues, as this will resonate well with the team’s focus on customer satisfaction.
We think you need these skills to ace Customer Support Team Mate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've engaged directly with customers, solved problems, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to make a difference in people's lives. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, relationship-building, and adaptability. If you have experience with tools like Zendesk, be sure to mention it, even if training will be provided.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you're excited about the opportunity to join their dynamic team and contribute to their growth.
How to prepare for a job interview at Brillband
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've made a difference in someone's experience, as this role is all about engaging with people and solving their problems.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Highlight your ability to think on your feet and adapt to different situations, as this will showcase your suitability for a fast-paced environment.
✨Familiarise Yourself with the Company
Research Brillband and understand their services and values. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their mission and culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and the company, and it can also provide you with valuable insights into the team dynamics and expectations.