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- Tasks: Provide exceptional customer support and engage with customers via phone, chat, and face-to-face.
- Company: Brillband, a dynamic scale-up in Glasgow with a focus on customer satisfaction.
- Benefits: ÂŁ25k base salary, uncapped commission, 33 days holiday, and flexible shifts.
- Why this job: Join a passionate team and make a real impact while growing your career.
- Qualifications: Outgoing individuals with problem-solving skills; experience with Intercom is a plus.
- Other info: Exciting opportunity to be part of a rapidly growing business across the UK.
The predicted salary is between 24000 - 26000 ÂŁ per year.
🚀 Customer Service Team Mate 🚀
đź“Ť Glasgow City Centre (Hybrid) | ÂŁ27500 + Uncapped Commission | Full-time, Shift Work (including weekends)
🌟 About the Role: Are you passionate about making a real difference in people\’s lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!
✅ What You\’ll Do:
- Provide exceptional customer support by resolving queries and connection issues efficiently.
- Engage proactively with potential customers who have shown interest via our website.
- Act as a brand ambassador, building awareness of our growing business across Glasgow.
- Utilise advanced tools to swiftly address customer issues—with expert support when needed.
- Manage inbound sales calls, identifying opportunities for upselling and customer retention.
🎯 What You\’ll Get:
- Competitive base salary of ÂŁ27500.
- Uncapped commission based on successful sales and customer retention.
- 33 days holiday per year to relax and recharge.
- Work-life balance with flexible shifts (weekend work required twice a month).
✨ Why You\’ll Love It Here:
- Join a rapidly growing, dynamic scale-up.
- Work alongside a passionate team backed by fantastic investors.
- Opportunity to make a significant impact as we expand across the UK.
💡 Who We\’re Looking For:
- Outgoing, confident individuals eager to interact with customers.
- Relationship-builders who enjoy problem-solving.
- Intercom experience beneficial (full training provided).
- Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.
🚨 This is not just another customer support role – it’s your chance to join something truly exciting and impactful!
👉 Apply now and be part of our incredible journey!
Customer Support Team Mate employer: Brillband
Contact Detail:
Brillband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Mate
✨Tip Number 1
Get to know Brillband! Research the company, its values, and what makes it tick. This way, when you chat with them, you can show off your enthusiasm and how you fit into their mission.
✨Tip Number 2
Practice your customer engagement skills! Whether it's through role-playing with a friend or using online resources, being able to demonstrate your problem-solving abilities will set you apart during interviews.
✨Tip Number 3
Don’t just wait for the interview – reach out! Connect with current employees on LinkedIn or engage with Brillband’s social media. It shows initiative and helps you get insider info that could be super useful.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Customer Support Team Mate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see how passionate you are about making a difference in people's lives and engaging with customers. Share any relevant experiences that highlight your love for customer support.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'problem-solving' and 'customer engagement', to show us you understand what we're looking for. This helps us see how you can be a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that relate directly to the role. This makes it easier for us to see your potential!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our incredible journey at Brillband!
How to prepare for a job interview at Brillband
✨Know the Company Inside Out
Before your interview, take some time to research Brillband. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Engagement Skills
Since this role is all about engaging with customers, prepare examples from your past experiences where you've successfully resolved issues or built relationships. Be ready to discuss how you can bring that same enthusiasm to Brillband.
✨Prepare for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. Practice handling common customer queries or complaints. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, growth opportunities, or how success is measured in the role. This shows you're not just interested in the job, but also in how you can contribute to Brillband's success.