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- Tasks: Provide exceptional customer support and engage with customers via phone, chat, or face-to-face.
- Company: Brillband is a dynamic scale-up focused on customer engagement and support.
- Benefits: Enjoy a competitive salary, uncapped commission, 33 days holiday, and flexible shifts.
- Why this job: Make a real difference while working in a passionate team and impacting the UK market.
- Qualifications: Outgoing individuals who enjoy problem-solving; Zendesk experience is a plus but training is provided.
- Other info: This role offers a unique opportunity to join a rapidly growing company.
The predicted salary is between 20000 - 30000 £ per year.
📍 Glasgow City Centre (Hybrid) | £25k + Uncapped Commission | Full-time, Shift Work (including weekends)
About the Role: Are you passionate about making a real difference in people's lives? Do you thrive on solving problems and love engaging with customers directly via phone, live chat, or face-to-face interactions? Brillband is looking for enthusiastic individuals to join our dynamic, customer-focused team!
What You'll Do:
- Provide exceptional customer support by resolving queries and connection issues efficiently.
- Engage proactively with potential customers who have shown interest via our website.
- Act as a brand ambassador, building awareness of our growing business across Glasgow.
- Utilise advanced tools to swiftly address customer issues—with expert support when needed.
- Manage inbound sales calls, identifying opportunities for upselling and customer retention.
What You'll Get:
- Competitive base salary of £25k.
- Uncapped commission based on successful sales and customer retention.
- 33 days holiday per year to relax and recharge.
- Work-life balance with flexible shifts (weekend work required twice a month).
Why You'll Love It Here:
- Join a rapidly growing, dynamic scale-up.
- Work alongside a passionate team backed by fantastic investors.
- Opportunity to make a significant impact as we expand across the UK.
Who We're Looking For:
- Outgoing, confident individuals eager to interact with customers.
- Relationship-builders who enjoy problem-solving.
- Zendesk experience beneficial (full training provided).
- Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.
This is not just another customer support role – it’s your chance to join something truly exciting and impactful! 👉 Apply now and be part of our incredible journey!
Customer Service Representative employer: Brillband
Contact Detail:
Brillband Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Brillband's services and customer base. Understanding what the company offers will help you engage more effectively with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Customer Service Representative.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've engaged with customers directly, solved problems, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've made a difference in previous roles and why you're excited about joining Brillband.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, relationship-building, and adaptability. If you have experience with tools like Zendesk, be sure to mention it!
Show Enthusiasm: Let your personality shine through in your application. Express your eagerness to engage with customers and contribute to Brillband's growth. A positive attitude can make a big difference!
How to prepare for a job interview at Brillband
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've made a difference in someone's experience, whether through problem-solving or providing exceptional support.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Highlight your thought process and the tools you used, as this role requires quick thinking and adaptability.
✨Familiarise Yourself with Brillband
Research Brillband's services and values before the interview. Understanding their mission will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in the company.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Reflect back on what they say and ask clarifying questions to show that you value effective communication, which is key in customer service.
