At a Glance
- Tasks: Support a busy team by managing supplier deliveries and liaising with key stakeholders.
- Company: Join a well-known organisation in a fast-paced environment.
- Benefits: Ongoing training, potential for long-term opportunities, and a dynamic work culture.
- Other info: Flexible shift times and weekend work available.
- Why this job: Make an impact during peak trading periods while developing your skills.
- Qualifications: Experience in transport/logistics and proficiency in MS Office required.
The predicted salary is between 25000 - 30000 £ per year.
Brightwork are currently recruiting for a Customer Service Administrator to work with our client, a well-known organisation at their offices in Cumbernauld. Working on an ongoing temporary basis, the successful candidate will be joining a fast paced team during a peak period of trading with support and training to get the successful candidates adding value and with potential for longer term opportunities internally.
Supporting their busy function, duties will include:
- Receive all supplier deliveries accurately and process/allocate via internal warehouse management systems
- Solve warehouse queries to ensure process compliance
- Liaise with and support key stakeholders
- Collate data to support effective communication across the business of KPI information
- Accurately create export documents to support deliveries into Ireland
- Monitor progress of our vehicles alongside Global Freight and Transport departments
- Work closely with these business units to ensure smooth delivery of service to end clients
The successful candidate will:
- Have experience working within a transport/logistics function
- Be confident liaising with stakeholders across all levels
- Be confident working with all MS Office packages and pick up processes with ease
- Be able to commit to the varying shift times and weekend working
Client Services Senior Administrator in Glasgow employer: Brightwork
Brightwork is an excellent employer, offering a dynamic work environment in Cumbernauld where employees can thrive during peak trading periods. With a strong focus on support and training, we provide our team members with the tools they need to succeed and grow within the organisation, ensuring meaningful career development opportunities. Join us to be part of a collaborative culture that values communication and teamwork, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Senior Administrator in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Brightwork.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Brightwork. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Senior Administrator in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Brightwork.
How to prepare for a job interview at Brightwork
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Brightwork's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Brightwork offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
