Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Growing operations-led business in Edinburgh with a focus on client satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact by ensuring clients receive top-notch service and support.
- Qualifications: Experience in account management and strong leadership skills.
The predicted salary is between 35000 - 40000 £ per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
The Role
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
- Owning and developing long-term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership
Key Account Manager in Edinburgh employer: Brightwork
Contact Detail:
Brightwork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can enhance client relationships and lead a team effectively. Show them you’re the perfect fit for their fast-paced environment!
✨Tip Number 3
Practice your pitch! We suggest you rehearse how you’d explain your experience in managing key accounts and leading teams. Confidence is key, and we want you to shine when discussing your hands-on operational skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Key Account Manager position!
We think you need these skills to ace Key Account Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing client relationships and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention specific examples of your past successes in client management.
Showcase Your Communication Skills: As a Key Account Manager, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or by providing examples of how you've successfully managed client communications in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Brightwork
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can effectively manage and develop those relationships.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've mentored or supported team members in the past, as this role requires strong leadership alongside client management.
✨Prepare for Scenario Questions
Expect questions about handling complex client issues. Think of scenarios where you successfully resolved conflicts or improved client satisfaction, and be ready to explain your thought process and actions.
✨Demonstrate Your Operational Insight
Since the role involves operational oversight, highlight your experience with managing workloads and ensuring service delivery. Discuss any tools or strategies you’ve used to maintain high standards in a fast-paced environment.