At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Brightwork, a growing operations-led business in Edinburgh.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Why this job: Make a real impact by delivering exceptional client service in a fast-paced setting.
- Qualifications: Experience in account management and strong leadership skills.
The predicted salary is between 35000 - 40000 £ per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
- Owning and developing long-term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership to align client needs with business objectives
Account Manager in Edinburgh employer: Brightwork
Brightwork is an exceptional employer that fosters a dynamic and supportive work culture in the heart of Edinburgh. With a strong focus on employee growth, we offer ample opportunities for professional development while ensuring our team enjoys a balanced work-life environment. Join us to be part of a collaborative team that values strategic thinking and operational excellence, all while delivering outstanding client service.
