At a Glance
- Tasks: Provide key admin support and handle customer queries via phone, email, and live chat.
- Company: Join a market-leading organisation in a vibrant Glasgow office.
- Benefits: Gain valuable experience in a growing company with a supportive team.
- Other info: Immediate start available for a dynamic and engaging work environment.
- Why this job: Perfect for those looking to kickstart their career in customer service.
- Qualifications: Experience in customer-focused roles and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We have an excellent opportunity for a Customer Service Coordinator to join our client, a market-leading organisation at their Glasgow offices. This is an ongoing temporary role working Monday to Friday between 9am to 5pm.
Working within their busy offices, the successful candidate will provide key administrative support to the direct team, colleagues, and external customers. Duties will include:
- Processing and handling customer information via telephone, email, and live chat
- Handling high volumes of information and requests to the team, processing in line with agreed SLA's
- Updating and maintaining internal customer databases and CRM systems
- General administration duties as required
The successful candidate will:
- Have experience working within a similar role in a customer focused environment
- Have excellent communication skills – both written and verbal
- Be confident working with MS Office packages and be able to work with multiple systems
- Be able to start immediately and commit to an ongoing temporary role
In return, you will gain the opportunity to build and develop your experience within an interesting and continuously growing organisation.
If interested, please submit your CV to Brightwork today!
Customer Service Coordinator employer: Brightwork
Join a market-leading organisation in Glasgow as a Customer Service Coordinator, where you will thrive in a dynamic work environment that values teamwork and customer satisfaction. With a focus on employee development, this role offers the chance to enhance your skills while contributing to a company that prioritises growth and innovation. Enjoy a supportive culture that encourages collaboration and provides opportunities for career advancement within a busy and engaging office setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We all know that confidence is key, so the more you prepare, the better you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office and CRM systems, be ready to discuss specific examples of how you've used them in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always here to help you navigate the job search process.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer-focused environments and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Your Tech Savvy:Mention your experience with MS Office and any CRM systems you've used. We’re looking for someone who can handle multiple systems, so let us know how tech-savvy you are in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Brightwork
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you handled difficult customers or resolved issues efficiently. This will demonstrate your ability to thrive in a customer-focused environment.
✨Brush Up on Your Tech Skills
Familiarise yourself with MS Office packages and any CRM systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them in previous roles. This will show that you can hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
