At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Growing operations-led business with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping client experiences and service delivery.
- Qualifications: Experience in account management and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
The Role
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
- Owning and developing long-term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership to align client expectations with delivery
- Identifying opportunities to strengthen partnerships and improve the client experience
About You
You'll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter. The ideal person will have:
- Proven experience in account management, customer success or customer services leadership
- Exposure to operational or production-led sectors
- Confidence working with multiple stakeholders, including senior client contacts
- Experience managing or mentoring team members
- Strong organisational and problem-solving skills
- A pragmatic, calm approach to pressure and competing priorities
Why Apply?
- A key role within a growing, well-established business
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
Key Account Manager in Dunfermline employer: Brightwork Ltd
Join a forward-thinking company in Eurocentral that values reliability and commitment, offering a supportive work culture where safety and quality are paramount. With competitive pay rates and opportunities for overtime, employees can expect not only immediate starts but also the potential for permanent positions and career growth within a state-of-the-art facility. This role is perfect for those looking to thrive in a dynamic manufacturing environment while enjoying the benefits of a rotating shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Dunfermline
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brightwork Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brightwork Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager in Dunfermline
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brightwork Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brightwork Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brightwork Ltd!
How to prepare for a job interview at Brightwork Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
