At a Glance
- Tasks: Deliver exceptional customer service and support sales in a dynamic office environment.
- Company: Join Brightwork, the UK's largest recruitment solutions partner.
- Benefits: Enjoy competitive pay, great work-life balance, and comprehensive training.
- Other info: Opportunity for permanent position after successful temporary assignment.
- Why this job: Gain valuable experience while building strong client relationships and enhancing your skills.
- Qualifications: Previous customer service or sales experience is a plus; strong communication skills are essential.
The predicted salary is between 13.46 - 13.46 £ per hour.
Brightwork is recruiting a resilient and determined Customer Support & Sales Administrator to join a busy office operation in Elgin.
This full-time role offers a varied workload, combining customer service excellence with sales support responsibilities in a fast-paced environment.
Working 40 hours per week, Monday to Friday, you'll be a key point of contact for customers, assisting with enquiries, processing orders, identifying sales opportunities, and helping to build strong client relationships.
You'll receive excellent training and support from a dedicated team, gaining valuable experience and skills, with the opportunity for the role to become permanent in the future.
Your Time at Work Deliver outstanding customer service across phone, email, and face-to-face interactions.
Manage customer orders and quotations accurately and efficiently.
Build and maintain strong customer relationships, identifying opportunities to support sales growth.
Handle customer enquiries and resolve issues promptly and professionally.
Keep customer records up to date and liaise with operational teams to ensure a seamless service.
Our Perfect Worker Previous experience in a customer service, sales, or administration role would be advantageous.
Excellent communication skills with the confidence to build positive customer relationships.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
High level of accuracy and attention to detail when handling customer information and orders.
Confident using computer systems, email, and telephone communications.
A proactive, reliable, and professional approach with the ability to work well as part of a team.
Comfortable working in a fast-paced environment and adapting to changing business needs.
Key Information and Benefits Monday to Friday working pattern, 8am to 5.00pm, offering a great work-life balance.
Opportunity to secure a permanent position following a successful temporary assignment.
Competitive pay starting £12.71 - £13.46 per hour, alongside an attractive benefits package.
Comprehensive training and ongoing support from an experienced and approachable management team, ensuring you have everything needed to succeed.
About Brightwork Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week.
We operate at more than 420 customer sites across England, Scotland and Wales.
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.
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Customer Sales Advisor employer: Brightwork Ltd
Brightwork Ltd provides competitive pay rates and full on-the-job training, making it an attractive employer for those seeking stability and growth in the food processing sector. The company supports its employees through a collaborative work culture and opportunities for permanent positions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brightwork Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brightwork Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brightwork Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brightwork Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brightwork Ltd!
How to prepare for a job interview at Brightwork Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
