At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Growing operations-led business with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping client experiences and service delivery.
- Qualifications: Experience in account management and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
The Role
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
- Owning and developing long-term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership to align client expectations with delivery
- Identifying opportunities to strengthen partnerships and improve the client experience
About You
You'll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter. The ideal person will have:
- Proven experience in account management, customer success or customer services leadership
- Exposure to operational or production-led sectors
- Confidence working with multiple stakeholders, including senior client contacts
- Experience managing or mentoring team members
- Strong organisational and problem-solving skills
- A pragmatic, calm approach to pressure and competing priorities
Why Apply?
- A key role within a growing, well-established business
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
Key Account Manager in Broughton employer: Brightwork Ltd
Join a forward-thinking company in Eurocentral that values reliability and commitment, offering a supportive work culture where safety and quality are paramount. With competitive pay rates and opportunities for overtime, employees can expect not only immediate starts but also the potential for permanent positions and career growth within a state-of-the-art facility. This role is perfect for those looking to thrive in a dynamic manufacturing environment while enjoying the benefits of a rotating shift pattern.
