At a Glance
- Tasks: Manage client accounts and drive business growth while leveraging your technical expertise.
- Company: Join a well-established building controls specialist expanding its Scottish team.
- Benefits: Competitive salary, bonus, company car, flexible working, and professional development opportunities.
- Other info: Enjoy a dynamic role with excellent career progression and a focus on technology.
- Why this job: Combine your engineering skills with account management in a supportive environment.
- Qualifications: 5-10 years BEMS experience and strong communication skills required.
The predicted salary is between 55000 - 60000 £ per year.
Scotland - Field Based
Office Base in Glasgow
£55,000-£60,000 DOE + commission
Are you a BEMS professional ready to step off the tools and into a client-facing role? We're working with a well-established building controls specialist who is expanding their Scottish team, offering a unique opportunity to combine technical expertise with commercial growth.
This role is ideal for engineers with 5+ years' experience in BEMS, who want to move into account management and sales without losing touch with the technical side of the business. You'll be working across Scotland managing an existing portfolio of accounts while helping to grow new business.
What You'll Do
- Manage a portfolio of service and project accounts
- Act as the main point of contact for clients, following up on engineer visits and ensuring issues are resolved promptly
- Identify opportunities for system upgrades, improvements, and future projects
- Produce technical proposals, estimates, and forecasts
- Build strong relationships with consultants, contractors, and end users
- Contribute to account strategy, business reviews, and growth initiatives
- Collaborate with internal teams to deliver exceptional customer service with flexibility to work from home.
What We're Looking For
- 5-10 years hands-on BEMS experience
- Relevant electrical or mechanical qualifications
- Strong technical knowledge of building energy management systems
- Excellent communication and relationship-building skills
- Self-motivated, proactive, and able to work independently
- Passion for technology and delivering solutions
- Full UK driving licence
- Previous sales experience is not essential, the focus is on technical credibility and the desire to grow commercially.
Why This Role Works
- Join a growing Scottish team with an established client base
- Opportunity to develop long-term commercial relationships while using your technical expertise
- Competitive salary with bonus and company car / allowance
- Flexible working, supportive team environment, and strong career progression
- Access to ongoing professional development and industry-recognised training
This is a field-focused role, typically spending 1–2 days in the Glasgow office per week, with flexibility to work from home.
Customer Account Manager ( Engineering) in Stepps employer: Brightwork Ltd
Join a dynamic and rapidly expanding sales and marketing company that values your drive and ambition. With a strong focus on employee development, we offer comprehensive training from day one, flexible working hours, and uncapped commission opportunities, making it an ideal environment for those looking to thrive in their sales career. Our supportive work culture encourages collaboration and rewards performance, ensuring you have the tools and incentives to succeed while engaging with customers in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager ( Engineering) in Stepps
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brightwork Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brightwork Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager ( Engineering) in Stepps
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brightwork Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brightwork Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brightwork Ltd!
How to prepare for a job interview at Brightwork Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
